Would never look back at another provider.
October 18, 2023
Would never look back at another provider.
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- b-hive Communicator
Overall Satisfaction with Broadvoice
We have switched majority of our communities to Broadvoice. Maintaining/updating the system in a centralized portal is convenient and very easy to do.
- Reliable Service - Don't recall downtimes during business hours in the past 1.5 years of service at 50+ Locations
- Centralized Portal - Ability to maintain all 50+ locations from one platform/login.
- Quick customer service/tech support. If an issue arises (rarely), tech support is on it and generally solved in minutes. Also, being routed from one person to another over a period of 2 hours like with other voice providers does NOT exist here.
- Better Reporting/Auditing across locations/sites.
- Easier Managed billing across locations/sites.
- Major decrease in monthly expense for Telecom services. Average site is saving $200-300/mth after switching to Broadvoice.
Broadvoice is much more cost effective and customer service is far superior.
Do you think Broadvoice delivers good value for the price?
Yes
Are you happy with Broadvoice's feature set?
Yes
Did Broadvoice live up to sales and marketing promises?
Yes
Did implementation of Broadvoice go as expected?
Yes
Would you buy Broadvoice again?
Yes