Would never look back at another provider.
October 18, 2023
Would never look back at another provider.
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- b-hive Communicator
Overall Satisfaction with Broadvoice
We have switched majority of our communities to Broadvoice. Maintaining/updating the system in a centralized portal is convenient and very easy to do.
Pros
- Reliable Service - Don't recall downtimes during business hours in the past 1.5 years of service at 50+ Locations
- Centralized Portal - Ability to maintain all 50+ locations from one platform/login.
- Quick customer service/tech support. If an issue arises (rarely), tech support is on it and generally solved in minutes. Also, being routed from one person to another over a period of 2 hours like with other voice providers does NOT exist here.
Cons
- Better Reporting/Auditing across locations/sites.
- Easier Managed billing across locations/sites.
- Major decrease in monthly expense for Telecom services. Average site is saving $200-300/mth after switching to Broadvoice.
Broadvoice is much more cost effective and customer service is far superior.
Do you think Broadvoice | GoContact delivers good value for the price?
Yes
Are you happy with Broadvoice | GoContact's feature set?
Yes
Did Broadvoice | GoContact live up to sales and marketing promises?
Yes
Did implementation of Broadvoice | GoContact go as expected?
Yes
Would you buy Broadvoice | GoContact again?
Yes
Comments
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