Customer Service
March 01, 2024
Customer Service
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- b-hive Communicator
Overall Satisfaction with Broadvoice
As fist time business owners, we didn't how to coordinate for phone service. We were recommended to reach out to Broadvoice (BV). We didn't know much but quickly realized how simple and easy BV made everything. When it comes to this type of service, most people are more concerned with quick and timely support services. Simply put, BV was all that and more. They managed getting our equipment to us and even after many years, they sent us updated equipment so that we'd stay current so as to not disrupt our business. I would definitely recommend BV to any business owner. We are still with them and they are still helpful as always.
- BV ensured as technology improved, they would ensure business' got the most current equipment
- They designed their account to be simple for customers to understand and not so complicated to where you have no idea what you are looking at like most business services.
- Support, we only needed to call BV maybe 3-5 times for minor issue and got quick support and great follow up when they had to get back to us.
- All-in-All, I'd say it's about customer service these days and BV does a great job.
- I'm sure there area some but for our business, BV has pretty much got everything covered for us.
- All I can say is that BV doesn't cost an arm and a leg. Their phone service is great. It's like any other phone service. You wouldn't know the difference.
- Negatives we think of is only when internet goes down. What can anyone say about that piece.
Do you think Broadvoice delivers good value for the price?
Yes
Are you happy with Broadvoice's feature set?
Yes
Did Broadvoice live up to sales and marketing promises?
Yes
Did implementation of Broadvoice go as expected?
Yes
Would you buy Broadvoice again?
Yes