Item: Broadvoice
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Big cost savings with Broadvoice, not to mention great connectivity! You can work from wherever you are with their mobile app. No need to run back to the office to reach out to our clients. We can call, email, call forward, or conference call them just as if we were in the office. It has made a big difference and increased productivity.

Pros and Cons

Phones are pre-configured for easy plug and play.
Assigns an implementation and Production Manager to assist throughout the entire installation process.
Awesome customer support at any time when needed.
Extremely competitive pricing.

Ability to integrate with Microsoft Operator Connect Program.

Return on Investment

Kept telecommunications costs on budget while providing excellent service.
Saved money by adding virtual auto attendant and text messaging to our service. So, there's no need to hire receptionist staff.
Broadvoice offers quarterly promos with free phone rentals and Polycom rebates, which the customer gets to keep. That's more benefits added to our already low monthly cost.

Key Insights

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Yes

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

Likelihood to Recommend

Broadvoice is a good fit for small businesses like ours that are on a budget. There is no minimum on how many seat licenses you can order. It's also simple to setup. Non-profit organizations are also a good fit from what I've seen. Other businesses like financial institutions, government agencies or schools probably need to keep their old legacy systems due to contracts or other mandatory regulations.

Love Broadvoice! Affordable and exceptional service!

Modules Used

Overall Satisfaction with Broadvoice