Item: Broadvoice
Rating: 10
Author: Arturo Arambulo

Use Cases and Deployment Scope

We use Broadvoice at Earthwatch for all our telecommunication. For all phone calls coming in from our volunteers and partners to calls within the organization. It works great for remote-working employees as well.

Pros and Cons

Making an organizations phone system easy to use

Adding contacts from a directory seems easy enough, but still complicated

Most Important Features

Easy phone communication

Return on Investment

100% Satisfaction with telecommunication

Alternatives Considered

ActivePBX

I prefer Broadvoice to other PBX systems because this one gives users a lot more details and permissions.

Key Insights

Do you think Broadvoice delivers good value for the price?

Not sure

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

Other Software Used

Microsoft Teams

Likelihood to Recommend

I had a little glitch where people that were being transferred to my line were being dropped. I reached out to Broadvoice's customer services & was helped very quickly. The agent knew what he was talking about & was able to resolve the issue within that same day.

Great Product, Easy to Use!

Modules Used

Overall Satisfaction with Broadvoice