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CareerBuilder.com will not deliver
January 16, 2023

CareerBuilder.com will not deliver

Randy Bazile, LSSBB, PMP, | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with CareerBuilder.com

I commissioned CareerBuilder.com to assist me with recruiting efforts as I am the owner and operator of a staffing agency. CareerBuilder.com assured me that by using their platform, I would undoubtedly find the talent my clients needed! CareerBuilder.com gave me and my staff thorough training to ensure everyone knew how to operate the platform to receive optimal results. After 2 months of posting/advertising positions on CareerBuilder.com and not receiving the applicants as promised, I reached out to the CareerBuilder.com staff requesting help. The staff made subtle suggestions, which we implemented, but the results were the same, "zero candidates"! After multiple calls week after week, and 3 months with a zero yield on my return on investment, I requested to cancel my CareerBuilder.com subscription, as I felt at this point CareerBuilder.com was literally taking my money for nothing in return. In my experience, I was told by CareerBuilder.com that I was under a 1-year contract, and to opt out of the subscription, I would have to pay for the entire year $5K. In my experience, I asked CareerBuilder.com if they could release me from the contract since they could clearly see that they were not holding their end of the bargain, but they refused.
  • In my opinion, take your money for nothing in return
  • In my opinion, over promise and under deliver
  • In my opinion, deceive customers
  • In my opinion, hold you to the terms of their contract, but will not take accountability for lack of results produced
  • In my opinion, poor customer service
  • Fix customers issues
  • In my experience, stop taking money for services not rendered
  • In my opinion, hire staff who actually care about clients/customers
  • Fix problems when clients customers bring them to your attention
  • Allow month to month subscriptions like other platforms
  • In my experience, release customers from contacts when Career Builder can not deliver as promise.
  • Job postings
  • Finding professionals with specific skill sets
  • I feel I literally gave away $5K to CareerBuilder.com with zero ROI.
  • In my opinion, CareerBuilder.com set me back financially because I had to pay another platform to do what CareerBuilder.com promised as I still needed to find qualified candidates for my clients.
  • I feel I wasted a lot of time, money, and energy with CareerBuilder.com
  • I feel CareerBuilder.com caused me and my staff months of mental frustration
CareerBuilder.com does not come close to measuring up to their competitors. I've been working with PandoLogic and Indeed since I still had to find qualified candidates for my clients and the difference in performance, quality of candidates, and customer service is like night and day! Those platforms outperform CareerBuilder.com on so many levels and actually deliver exactly as promised and their customer service is head and shoulders above CareerBuilder.com!

Do you think CareerBuilder.com delivers good value for the price?

No

Are you happy with CareerBuilder.com's feature set?

No

Did CareerBuilder.com live up to sales and marketing promises?

No

Did implementation of CareerBuilder.com go as expected?

No

Would you buy CareerBuilder.com again?

No

If I could give them a zero, I would. In my experience, CareerBuilder.com literally took thousands of my hard-earned dollars ($5K) for NOTHING in return! You would think that since CareerBuilder.com could literally see that it was not producing the results promised, it would have considered releasing me from the contract or lowering the cost, in my opinion, but CareerBuilder.com made sure they collected every penny from me with zero consideration for customer satisfaction and failed to deliver the applicants. That told me everything I needed to know about CareerBuilder.com and how they really feel about customers. In my opinion, CareerBuilder.com primary focus is to get customers on the hook with a contract to legally guarantee they receive their money from you, but they can care less about the results their platform produces or customer satisfaction, “they just want your money”! I firmly believe CareerBuilder.com knows that their product does not work, hence the reason for the 1 yr contract is to basically guarantee company revenue for an entire year.