CareLogic, You Can Do Better
June 06, 2019

CareLogic, You Can Do Better

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with CareLogic

  • CareLogic is good at keeping summaries of clients on each page. At one glance, I'm able to see most of the necessary information for a client such as their picture, insurance, plan, and links to relevant notes.
  • I've never tried the CareLogic mobile application, however, if it is anything as convenient as CareLogic being hosted in the cloud then it would be a great asset. Being that CareLogic is hosted in the cloud I can access it from a few select devices approved by the system.
  • CareLogic needs to update its user interface. Outside of the fact that it looks like it's running on the Windows 2000 operating system, navigating takes a massive effort. Nothing seems to be where you would think it would be, however, if you favorite the items you use the most, they are only two to three clicks away.
  • Reporting functionality is terrible. Without an intimate knowledge of how the reports are configured, moving our billing data from CareLogic to our accounting system produces errors every month. We have had to hire a consultant to help us figure out the errors and why they keep occurring which brings me to my next point.
  • Customer service could be better. In my experience, I'm typically on hold and when I finally get someone on the phone they have no idea what the issue is. Since we use CareLogic throughout our organization, any amount of wait time on getting the system fixed causes massive chaos because we use the system to make notes in our client files.
The rating of "3" represents CareLogic's quick loading of pages, however, the reports are super slow and there is no progress bar or notification to let you know if a report is running or not. I've let a report run for an hour before only to find out that the interface never registered my click to run the report.
CareLogic is great if you don't have the budget to purchase a better system. Although I've never used any other system of this type, I still would not recommend it to a colleague. I believe that the only thing it does well is archiving all your patient data.

CareLogic EHR, by Qualifacts Feature Ratings

Coding
3
Claims management
5
Patient billing
2
Financial Reporting
1
Rule-based scheduling
3
Multi-location support
2
Calendar interface
1
Charting / document management
5
Templates
2
E-prescribing
2
Fax integration
2
Mobile/tablet support
1
Integration with other EMR and PM systems
2
Customization
1
Workflow automation
1
Role-based permission levels
1
Data backups and redundancy
5
HIPAA compliance
7
Local mode / networking failsafe
1
Task tracking
1
Specialty-specific workflows
1
Multi-office / multi-physician capabilities
3