The Cadillac of all HRIS
October 18, 2018
The Cadillac of all HRIS
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ceridian Dayforce
Dayforce is being used by everyone within the organization. However, the principal client administrators are in HR and Payroll. The university has an HR team of two, so it is essential that they be able to complete their tasks quickly and efficiently to support 500 employees. However, the paper-based manual system they were using wasn’t conducive to meeting this goal.
Despite its relatively small workforce, the university deals with three bargaining units, as well as non-union employees. The inherent complexities of this environment, combined with legacy systems and procedures in a growing institution, continued to challenge the payroll function and staff. In addition, USB was struggling to secure an HCM system that provided excellent customer service, ideally in French.
Despite its relatively small workforce, the university deals with three bargaining units, as well as non-union employees. The inherent complexities of this environment, combined with legacy systems and procedures in a growing institution, continued to challenge the payroll function and staff. In addition, USB was struggling to secure an HCM system that provided excellent customer service, ideally in French.
- The university is using a number of modules, including Payroll, Time and Attendance, Workforce Management, and Recruiting, Onboarding and employees are actively engaging with the mobile application. All of these modules are user friendly and very effective.
- One of the strengths of Ceridian Dayforce for us is that it is the only HRIS that is bilingual.
- On top of that, customer service is their biggest strength. The testing environment helps clients to get familiar with all the changes within the system (technology evolves rapidly therefore it is key to stay up to date and they do this very well). If you need help, at any time, someone will genuinely help you.
- Our biggest headache is employees that have more than one assignment. We have many within our workforce (i.e. a salaried employee who also has an hourly job within USB).
- Customized reporting is difficult to use. However, there are hundreds of reports already set up for clients and as mentioned previously, support is always there.
- Having only migrated from a manual HR system in the past year and a half, USB staffers value Dayforce’s professional and present customer service. In addition, having access to tools, services and support in French facilitates and expedites tasks.
- We know that we have saved 1 hour 1/2 every pay period off the payroll admin now that timesheets are submitted and processed by a click.
It’s simple. One stop shop per say!