1. Home
  2. Conversation Intelligence Software
  3. Chorus by ZoomInfo Reviews
  4. User Review of Chorus by ZoomInfo
Chorus.ai is an easy way to keep your team accountable.
May 22, 2020

Chorus.ai is an easy way to keep your team accountable.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chorus.ai

  • Call Review
  • Coaching & Skill Development
  • Process Improvements & Change Management
  • Handoffs & Collaboration / Knowledge Sharing
  • Voice of Customer & Disseminating Success Stories
  • We use Chorus.ai to review expectation setting
  • Key word search
  • Coaching opportunities
  • Transcribing isn't perfect but is far better than others I've used.
  • Great Coaching Opprtunities
We use Chorus.ai in both Sales and Customer Success to align the conversation around our customers' needs. It has created a nice synergy between both divisions to help our customers meet their expected goals.
Chorus.ai has been a very valuable tool for use to identify coaching opportunities and hold representatives accountable for expectation setting. With that said, we also have a record of what the customers are saying and use that to help them see value with our products during their customer journey with us.