June 10, 2020
Score 10 out of 10
Overall Satisfaction with Chorus.ai
- It really helps with call coaching. I love that I can go in, see my team's playlist, and find the key areas that are flagged from the call.
- Creating playlists of "gold standard" really helps with onboarding.
- Snippets that are shared help to accelerate learnings across the team.
- Search-ability / ease of use in finding key conversations and anecdotes shared in calls
- Issues with calls always logging
- Reduced ramp
- Improved win rates over competitors
Chorus.ai is really helpful with any customer call, whether it's early in the sale with a discovery call, all the way through every interaction. The platform helps to record the conversation, analyze the call, flag any potential risks, and also call out key areas of strong performance. I use Chorus.ai both in my call reviews and coaching but also onboarding.