Great platform!
June 10, 2020

Great platform!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chorus.ai

  • Call Review
  • Coaching & Skill Development
  • New Hire Onboarding
  • Market Intelligence (Competition, Product, Messaging)
  • Voice of Customer & Disseminating Success Stories

Pros

  • It really helps with call coaching. I love that I can go in, see my team's playlist, and find the key areas that are flagged from the call.
  • Creating playlists of "gold standard" really helps with onboarding.
  • Snippets that are shared help to accelerate learnings across the team.

Cons

  • Search-ability / ease of use in finding key conversations and anecdotes shared in calls
  • Issues with calls always logging
  • Reduced ramp
  • Improved win rates over competitors
I've used Gong in the past. The tool was helpful but the price point. Affordability with Chorus.ai is what took us over the edge. We've since onboarded across the org and have seen positive results through and through.
Chorus.ai fits well within our existing tech stack. It is a key part of our day to day including outreach, ZoomInfo, G Suite, Zoom, and Slack.
The platform has been used for onboarding reps, training against competitors, pitch certifications, and also objection handling gold standards.
I haven't interacted with the support & onboarding team at Chorus.ai
Chorus.ai is really helpful with any customer call, whether it's early in the sale with a discovery call, all the way through every interaction. The platform helps to record the conversation, analyze the call, flag any potential risks, and also call out key areas of strong performance. I use Chorus.ai both in my call reviews and coaching but also onboarding.

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