Chorus.ai is pretty cool
June 10, 2020
Chorus.ai is pretty cool
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chorus.ai
- Call Review
- Process Improvements & Change Management
- Market Intelligence (Competition, Product, Messaging)
- Text search is a godsend when I have thousands of calls from our Sales org and want to hone in on specific competitor discussions or product topics.
- UI is generally easy to navigate even for a completely new user.
- User experience is geared towards GoToMarket-type users with notification emphasis on coaching and quality control messaging.
- Tagging can sometimes be off. Unsure if this is ML as I'm not an admin and was not involved in setting up the system.
- More inter-team alignment by driving down friction in sharing Sales insights with other groups.
I have not used another tool that I would consider a true alternative. Prior to Chorus.ai I manually shadowed live calls whether via phone or Zoom.
I'm not sure we're using Chorus.ai in any particularly innovative way. If there are best practice suggestions we'd love to hear them.
I have not had to reach out to customer support being that I am primarily a user and not involved in the administrative aspect.