Great for training and call coaching to help your team improve
June 14, 2020
Great for training and call coaching to help your team improve
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chorus.ai
- Call Review
- Coaching & Skill Development
- New Hire Onboarding
- Market Intelligence (Competition, Product, Messaging)
- Handoffs & Collaboration / Knowledge Sharing
- Love the coaching feature.
- Insights are great without needing someone to actually listen to the call.
- Love that it shows participant participation.
- The ability to search by call type, grouping them into categories.
- The ability to trim calls or edit to make the listening more time efficient.
- Quick training tutorial when you first make an account.
- Quantifiable coaching results.
- Reduced training time required for CSMs.
- Increased call confidence.
This is the only recording and training tool we use because it combines all the things we need into one. I've used a custom-built recording software before and it was extremely bare-bones when comparing it to Chorus.ai. You had to go to a specific client page to see a recording and it gave no coaching help. We all look forward to seeing the feedback from Chrous.ai and use it to set goals.
I think training probably. All new CSMs spend time walking through different call types and playlists and I would say that's the majority of the impactful training provided.