Great for training and call coaching to help your team improve
June 14, 2020

Great for training and call coaching to help your team improve

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with

  • Call Review
  • Coaching & Skill Development
  • New Hire Onboarding
  • Market Intelligence (Competition, Product, Messaging)
  • Handoffs & Collaboration / Knowledge Sharing
  • Love the coaching feature.
  • Insights are great without needing someone to actually listen to the call.
  • Love that it shows participant participation.
  • The ability to search by call type, grouping them into categories.
  • The ability to trim calls or edit to make the listening more time efficient.
  • Quick training tutorial when you first make an account.
  • Quantifiable coaching results.
  • Reduced training time required for CSMs.
  • Increased call confidence.
This is the only recording and training tool we use because it combines all the things we need into one. I've used a custom-built recording software before and it was extremely bare-bones when comparing it to You had to go to a specific client page to see a recording and it gave no coaching help. We all look forward to seeing the feedback from and use it to set goals.
I think training probably. All new CSMs spend time walking through different call types and playlists and I would say that's the majority of the impactful training provided.
Chorus is a great solution for teams who are short on time but improving on-call performance is a high priority for them. For people who don't plan on coaching or referring to calls, I think the advanced capabilities would be wasted. Separately, this is great when there is a focus on training and growing Sales teams wins.