Item: Chorus by ZoomInfo
Rating: 10
Author: Verified User

Overall Satisfaction with Chorus.ai

Use Cases

Call Review
Coaching & Skill Development
New Hire Onboarding
Process Improvements & Change Management
Voice of Customer & Disseminating Success Stories

Pros and Cons

Pros

Provides great insight on how long you are speaking compared to the customer.
It provides data on how many filler words you use so you can make a change and improve.
Easy to collaborate and request coaching, training or feedback on how your call went.

Cons

Sometimes the auto transcript generator doesn't understand my accent so the transcript is sometimes inaccurate.
I wish there was a more intuitive way to create snippets of your calls for training purposes.
Ability to cut out unnecessary waiting times before the call even begins when waiting for the customer to join.

Return on Investment

Reduced ramp time since new reps are able to view past phone calls for training purposes.
Improved sales skills from viewing past phone calls and learning from mistakes/wins.
Helped key stake holders have a better grasp on larger deals for forecasting purposes.

Chorus is just as important as other sales software we use in our company. Without Chorus, we wouldn't have a tool that holds reps accountable for their performance while selling. Without a tool that helps us understand exactly what we need to improve on, we would not be the most effective salespeople we could possibly be, and if we are not selling effectively, we are spending thousands of dollars on other sales software in vain. Reps will also need to improve and reviewing where the improvements need to be made is absolutely requisite.

Innovative Uses

My company has implemented specific data to track how many filler words and engaging questions a rep uses on each call. Removing filler words improves a conversation by making the rep sound more confident in the product and professional which leads to better conversations. More engaging questions help customers share more about their business which always helps the sale. My company has implemented this to help each rep get better and better at having better conversations.

Support & Onboarding

The support team is always available and quick to reply to support related questions. Creating a good customer experience is always a goal for any sales org, and working with the chorus support team, they have always provided great customer support when I have had questions. There are also great resources online that provide intuitive answers to my support questions.

Likelihood to Recommend

Chorus is a great platform that enables you to go back and watch how well you did on a phone call. This is important to be able to improve and progress one's sales skills. I have gone back to watch many videos of myself and realize a lot of things that I didn't notice that I did. It's also a great platform to see my team members calls and learn from their wins and failures as well. Chorus is also a great tool to request training from sales leaders and to collaborate easily with them on specific parts of a call that you would like feedback on. Chorus also provides a transcript from your meeting so you can easily pin-point what the customer has said for purposes of taking effective notes. The data that is provided on self-coaching points such as, filler words, engaging questions, and the number of next steps, provides a high-level overview of how well you executed on your phone call with a customer. The data is a great teaching point to know where improvements need to be made and enables you to pin-point exactly where your focus needs to be in regards to improving your skills.

Comments

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How Chorus.ai improves my sales org