How Chorus.ai improves my sales org
June 14, 2020
How Chorus.ai improves my sales org

Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chorus.ai
- Call Review
- Coaching & Skill Development
- New Hire Onboarding
- Process Improvements & Change Management
- Voice of Customer & Disseminating Success Stories
Pros
- Provides great insight on how long you are speaking compared to the customer.
- It provides data on how many filler words you use so you can make a change and improve.
- Easy to collaborate and request coaching, training or feedback on how your call went.
Cons
- Sometimes the auto transcript generator doesn't understand my accent so the transcript is sometimes inaccurate.
- I wish there was a more intuitive way to create snippets of your calls for training purposes.
- Ability to cut out unnecessary waiting times before the call even begins when waiting for the customer to join.
- Reduced ramp time since new reps are able to view past phone calls for training purposes.
- Improved sales skills from viewing past phone calls and learning from mistakes/wins.
- Helped key stake holders have a better grasp on larger deals for forecasting purposes.
Chorus is just as important as other sales software we use in our company. Without Chorus, we wouldn't have a tool that holds reps accountable for their performance while selling. Without a tool that helps us understand exactly what we need to improve on, we would not be the most effective salespeople we could possibly be, and if we are not selling effectively, we are spending thousands of dollars on other sales software in vain. Reps will also need to improve and reviewing where the improvements need to be made is absolutely requisite.
My company has implemented specific data to track how many filler words and engaging questions a rep uses on each call. Removing filler words improves a conversation by making the rep sound more confident in the product and professional which leads to better conversations. More engaging questions help customers share more about their business which always helps the sale. My company has implemented this to help each rep get better and better at having better conversations.
The support team is always available and quick to reply to support related questions. Creating a good customer experience is always a goal for any sales org, and working with the chorus support team, they have always provided great customer support when I have had questions. There are also great resources online that provide intuitive answers to my support questions.
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