Happy with Chorus.ai!
March 31, 2021
Happy with Chorus.ai!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chorus.ai
- Call Review
- Coaching & Skill Development
We review success calls and determine action items and how we can better serve our customer base dependent on their specific needs.
- Great AI.
- Great feedback on calls.
- Email notifications should be easier to customize.
- Action items from a call should be automatically sent out.
- Understanding risks and getting ahead of potential churn.
Chorus.ai has been an incredibly helpful tool to identify customer health and to reduce the need to make notes throughout calls.
I've worked with Alex, our CSM, and he has been very helpful and willing to help me in setting up alerts and the platform in a way that works well for me.