Automatically scan conversations and meetings for specific keywords
March 31, 2021

Automatically scan conversations and meetings for specific keywords

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with

  • Call Review
  • Coaching & Skill Development
  • New Hire Onboarding
We use it to understand what our reps are saying on their calls so we can coach them on how to have better conversations.

I also use it in training to highlight certain keywords or language that should not be used so it also helps me coach the trainers.
  • Creating keyword trackers.
  • Adding users.
  • Managing permissions per role.
  • Meeting detection could be better.
  • Visibility of call interactions.
  • Quantifiable coaching results.
  • Standardized coaching.
We just plug it with our phone system to learn more about what happens on the calls, but you can sync it with some CRMs to mirror the pipeline stages and get even more analytics.

The closest thing we've done to was manually downloading each call for analysis and that was very time-consuming.
Using specific keywords trackers for certain types of meetings allowed us to raise flags when certain vocabulary was used in the wrong context, whether that was a training session, a discovery call, or an exploration meeting.

The keyword trackers automate a lot of the leg work because you get small snippets when the system believes a keyword was mentioned and you just listen to a small clip instead of the whole thing.
It's great for understanding what reps are saying on calls, you can highlight qualifiers or certain keywords you want them to cover in the conversation and you can also analyze talk percentages between the sales rep and the prospect to coach the rep on the ideal way to have a conversation for a specific product/market.