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Invaluable Asset for Sales Teams!
Updated February 17, 2022

Invaluable Asset for Sales Teams!

Lauren Bare | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chorus.ai

  • Call Review
  • Coaching & Skill Development
  • New Hire Onboarding
  • Handoffs & Collaboration / Knowledge Sharing
  • Voice of Customer & Disseminating Success Stories
Here on the sales team at RollWorks, we record our external calls with prospects using Chorus.ai. We listen to and review each other's calls and use the feedback to improve our skills and also to share information during sales process handoffs. Our new hire program includes listening to example calls and helps new team members learn our product and process much faster.
  • Chorus.ai provides a detailed, analyzed recording of your call that is associated with the opportunity in Salesforce, making it easy to organize within the sales cycle.
  • The transcription of the meeting that is searchable is such a time saver, it allows you to keyword search your call and get to the spot you need to hear immediately.
  • The sharing function allows you to not only share the call with coworkers and prospects but also to crop it how you want it, password protect it, be notified when someone views the recording, and more.
  • Sometimes, the speaker separation/transcription is not correct, but I would expect that with any transcription tool, and it's still easy for me to figure out what was said and by whom when I listen back to the recording.
  • I'd like the system to tag things like "engaging questions" "risks" during the call a little more accurately so that the analytics are as accurate as possible, but it's a very minor.
  • There are a lot of very helpful analytics in Chorus.ai that I never looked into - perhaps the user interface could be updated to suggest them to us or make them more intuitive to find.
  • Faster new hire product understanding.
  • Sales analytics and process improvement.
  • Higher win rates and quota attainment.
Chorus.ai works well within our tech stack, it integrates with Salesforce, complements our other technologies such as Outreach, and easily joins our Google Meet calls.
We've used Chorus.ai to analyze each other's calls during practice pitching sessions. This has led to an improvement in our talk track around our own product.
Chorus.ai is very well suited for sales teams and external conversations with prospects or customers. It's really useful for capturing body language and verbal feedback to analyze, like when you're presenting a product and want to understand their opinion about it. It also comes in handy when there are large groups of people on the line, or when you are presenting a lot of complicated information, and don't want to miss a single thing in your note-taking.