Life saving software!
November 12, 2018

Life saving software!

Peter Bollinger | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ChurnZero

ChurnZero is being used by the account management team at our company. We use it to identify at-risk clients, client usage, and key indicators of clients no longer subscribing to our service.

Pros

  • ChurnZero is great at sending you alerts when clients perform certain activities or do not perform any activities in a software for a given period of time.
  • ChurnZero has a very easy to use modern interface.
  • ChurZero has great reporting features

Cons

  • I have no recommendations for improvement.
  • ChurnZero is absolutely tied to turning many clients destined towards not renewing into customers who have renewed.
Microsoft 365 Business, Skype for Business (formerly Lync), MiCloud Connect (formerly ShoreTel)
  • ChurnZero has been great in alerting me when a client has not logged into their system in a given period of time.
  • ChurnZero has helped me identify who the primary user of the system is and who the other users are.
  • ChurnZero has helped me find contacts to build relationships with where I may not have had any.

ChurnZero Feature Ratings

10.0
Product usage
10
Help desk / support tickets
Not Rated
10.0
NPS surveys
Not Rated
Sponsor tracking
Not Rated
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
10.0
Customer health trends
10
Engagement analytics
10
Dashboards
10
10.0
Role-based user permissions
10
10.0
API
10
Integration with Salesforce.com
10

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