ChurnZero is a no brainer if you care about churn!
March 19, 2024
ChurnZero is a no brainer if you care about churn!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with ChurnZero
I use ChurnZero to track how my customers are using my product. Oftentimes, I am able to talk to them about what they are looking at, without them having to share that information with me. The plays and journeys features help ensure that any new customers are properly trained and are remaining on course during the onboarding process.
- tracking customer usage
- enacting plays and journeys to help prevent them churning
- seeing exactly what the customer is looking at
- its such a robust tool that simplification would be great
- some minor UI things that I honestly can't think of right now
- it's still early on in our usage of ChurnZero, so I cannot say for sure on ROI
- ChurnZero makes it easy to see when renewal dates are coming up
Do you think ChurnZero delivers good value for the price?
Not sure
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
Yes
Did implementation of ChurnZero go as expected?
Yes
Would you buy ChurnZero again?
Yes