Overall Satisfaction with Cisco ASA
We currently use Cisco ASAs both as our primary firewalls and for VPN. It has made our job in IT easier and with less stress knowing that we are more secure by using this product.
- Filtering of traffic is made easier and we are able to better control our environment.
- VPN is secure and easy to manage through our ASAs.
- As part of our overall security strategy, Cisco ASAs help keep our perimeter more secure through their ability to customize to our company's needs.
- More training on customization would be great.
- Cisco could provide better Best practice reviews of our environment once set up.
- More reporting features for Execs would help.
- In terms of ROI having a device that can do multiple security roles is a must.
- Budgeting is reduced without sacrificing Security.
- Multiple options make it easier for IT to manage our environment and have needed scalability.
The Cisco back end support is what made the difference for us. The ability to configure the device to our specific needs was a plus as well. VPN was easy to set up and we have had few issues with end users connectivity.
Cisco ASA Support
Pros | Cons |
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Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - With the type of financial data we have it is important to have premium support as an additional measure.
Cisco pointed out an issue with our ASAs that needed to be corrected immediately. Their staff worked tirelessly to get our problem resolved as quick as possible.