Jabber wherever you want!
December 09, 2022

Jabber wherever you want!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Jabber

When in my office, I am able to place and receive phone calls from my computer, using my desk phone and office number. When working remotely, I am able to place and receive phone calls from my computer, using my office number. My location of work is transparent to those I'm collaborating with.

I am also able to have visibility of incoming phone calls to my coworkers, and answer their phones if they aren't available, no matter my location. Customer service is enhanced by this flexibility.

I'm not sure if it's Cisco Jabber, or the Cisco phone system, but the delivery of voicemail to my email inbox is an improvement to voicemail that has seriously improved voicemail technology.

Pros

  • Remote worker phone availability
  • Great audio quality
  • On-screen control of phones

Cons

  • It took me a while to figure out how to change the ringtones
  • I would like the ability to use my own ringtone, both on computer and on my desk phone.
  • We have increased out phone customer service with Cisco Jabber.

Do you think Webex App delivers good value for the price?

Not sure

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Jabber works really well for remote workers, both on a computer or on a cell phone mimicking an office phone.

Webex App Feature Ratings

Scheduling
Not Rated
Mobile Access
8
Search
8
Chat
10
Notifications
10
Discussions
10
Versioning
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
Not Rated

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