Is Click Up suitable for your organisation?
August 25, 2023

Is Click Up suitable for your organisation?

Waseem Nicola | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ClickUp

We use it on a daily basis to organise a whole range of work and activities from internal project, customer projected to Customer Success follow up and product roadmap planning. Click Up helps us organise, visualise and prioritise tasks, provide transparency and control over tasks and projects and the ability to effectively interact with each other.
  • Task management
  • Different ways to organise and visual the tasks: gantt, ordered list, calendar, kanban...
  • The interaction between Docs and tasks is great. Easily convert pieces of text into tasks
  • custom fields and columns. Allows different departments to use same platform
  • Speed performance. The app feels heavy even with a very fast internet, on a powerful laptop with the native app.
  • The task creation based on email. Great for creating tasks, but not for updating, interacting and changing task status.
  • More flexible automation. Sometimes you need specific automation for a specific list / folder / space, which seems difficult to achieve with current features
  • More qualitative project delivery - less errors and gaps
  • Faster project delivery
  • Better roadmap management
It has helped and simplified the work organisation between the departments within Operations: Support / Project Management / Delivery and Customer Success. It has also improved our ability to communicate and be transparent to other internal stakeholders such as Sales and external, such as retail and enterprise customers.
The ability to easily create, organise and adapt projects into lists and tasks has made it much easier to be able to execute a project from A to Z without losing control. It has also reduced the cost of change, that is to do structural changes mid-process due to external or internal factors. This is something much harder to do in a Google Sheet despite its inherent flexibility.

Do you think ClickUp delivers good value for the price?

Yes

Are you happy with ClickUp's feature set?

Yes

Did ClickUp live up to sales and marketing promises?

Yes

Did implementation of ClickUp go as expected?

Yes

Would you buy ClickUp again?

Yes

It is very suited to be able to structure projects, internal work and tasks. You can keep control of the project and, if setup correctly, know the progress and status with a glance.

Due to its flexibility it is also very good to work cross department.

However it is a horizontal platform and not vertical. This means it is less suited and requires more manual work when it comes to department specific setup. For example, as a CRM it is way less suitable than Hubspot or Sales Force.

ClickUp Feature Ratings

Task Management
10
Resource Management
Not Rated
Gantt Charts
10
Scheduling
10
Workflow Automation
4
Team Collaboration
8
Support for Agile Methodology
Not Rated
Support for Waterfall Methodology
Not Rated
Document Management
8
Email integration
3
Mobile Access
Not Rated
Timesheet Tracking
9
Project & financial reporting
Not Rated