Excellent Tool for Customer Service Optimization
December 19, 2022

Excellent Tool for Customer Service Optimization

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with CloudTalk

CloudTalk offers several advanced features at a reasonable price. If you struggle with finding customer service or sales features that fit your company, this is the one you should reach for. They also offer a free trial to see and try their features before you commit to a paid plan. Great for smaller and startup businesses.
  • Integration options to choose from
  • Monitoring and statistics
  • Great customer support
  • Do not see any
  • Optimized customer services

Do you think CloudTalk delivers good value for the price?

Yes

Are you happy with CloudTalk's feature set?

Yes

Did CloudTalk live up to sales and marketing promises?

Yes

Did implementation of CloudTalk go as expected?

Yes

Would you buy CloudTalk again?

Yes

CloudTalk is very user-friendly. If you are unsure if its features suit you, you can try a free trial before committing to a paid plan. Customer support is very helpful and friendly. You can choose from a few pricing plans, and they can even prepare a tailor-made one for you.

CloudTalk Feature Ratings

Agent dashboard
10
Validate callers
10
Call forwarding
10
Click-to-call (CTC)
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call tracking
10
Multichannel integration
10
Inbound call routing
10
Call analytics
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10