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Good system to have, although could get better in terms of usability
Updated January 23, 2020

Good system to have, although could get better in terms of usability

Tony Vinayak | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Professional

Modules Used

  • Expense

Overall Satisfaction with Concur Travel and Expense

We use Concur Travel and Expense for managing our corporate travel and for our expense reports. That includes enforcing the corporate policies. I use it for also booking any work-related trips - both domestic and international. I also use it for filing my expense reports, as well as for approving travel and expenses for my direct reports.
  • Enforcing corporate policies.
  • Easy to use interface for travel booking.
  • Some parts of the interface are complex!
  • Expense module requires significant effort to use.
  • Time saved in booking travel (airfare, hotel, rental car).
  • Faster employee reimbursement process.
I have used Expensify previously for expense reports, which works great! I know that SAP Concur has a mobile app (as does Expensify), but I have not been able to use it reliably -- maybe it is just me. However I was able to use the Expensify mobile app quite reliably.
Its SaaS deployment model makes it easy to adopt -- nothing to install!
The interface can be a bit daunting for new users. I have had to provide some support to some new users on my team. But once you get used to it, it works fine for the large part.
Well suited for any 500+ employees company for enforcing corporate policies. It caters to pretty much all use-case scenarios that I have encountered, for both travel and for expense reports. It has strong support for international currencies as well.
Where it may not be suitable? I don't know how the pricing works, so may not be suitable for smaller companies I am guessing.