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Concur streamlines and improves efficiency across the board
Updated December 01, 2020

Concur streamlines and improves efficiency across the board

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Standard

Overall Satisfaction with Concur Travel and Expense

Concur is used across our entire business and is something we have come to love very much. We are are smaller company of only about 60+ employees but when it comes to finance reports that can still be a big job if you are not using something that can easily track and help organize all those reports.
  • The organization of expense charges is very helpful.
  • The transition from individual to employee reports is seamless.
  • It is very simple to use.
  • Some of the linking between travel rewards programs and Concur is clunky.
  • When your credit card statement doesn't turn over at the end of the month it can be confusing.
  • There has been quite a bit of time saved from our previous method.
  • It is much easier to do a report while on the road than previously.
  • The data is now stored online instead of on servers.
We used to just use a spreadsheet to keep track of expenses and also used it for putting together reports. As you can imagine, this was very clunky and the data was more difficult to track. The process has become way more streamlined and simpler not just for the employees, but also for the finance department as a whole.
Concur has helped us streamline our process for processing expense reports. In addition to streamlining the process, we have been able to to give employees a much smoother and easier method to submit reports and keeping track of charges. The ability to integrate everything into one report has been particularly helpful. Processing employee reimbursement, as well as charges in one arena, has really saved a lot of time.
This is probably one of the biggest improvements we have seen with Concur. The process to submit, review and pay expense reports has become so much smoother and easier to deal with than with our previous software and methods. The experience for our employees has gone from using a spreadsheet to input their reports to an online experience with an app which can be completed from anywhere. It is a HUGE improvement.
For a company of our size (60+) employees it is a must to keep everyone organized. In the past this was done through spreadsheets and would lead to a lot of extra work and confusion at times. Now the process is much smoother and the employees feel much freer to handle it.

SAP Concur Attributes

Do you think SAP Concur delivers good value for the price?

Yes

Are you happy with SAP Concur's feature set?

Yes

Did SAP Concur live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Concur go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Concur again?

Yes

Everything is pretty straight forward when it comes to using the product. We have been happy with how it has met our needs so far. There are a few things that could be improved, but overall there are a lot of good features that really help to make things easier on our staff.
  • Credit Card Reports
  • Reimbursing Employees
  • Uploading receipts and receipt tracking are cumbersome
We are able to completely automate things that were previously done in excel. Whether it is credit card reports or reimbursing employees for expenses we are able to roll it all into one automated system that makes things incredibly easier. We have saved a lot of man hours by being able to keep everything online plus it makes it easier on the staff to enter everything on their end.
We have been able to integrate it across all departments within the organization and use it well. Everyone is on the same page and there are not different methods for everyone as there have been in the past. Everyone seems to really enjoy being able to have a central location and system for expenses.
Getting started was a little bit of a challenge because of how old school the previous setup was. A lot of things were done in excel and that made it a challenge when it came to modernizing our approach. I would say that was more on us than on Concur. Overall, after a brief learning curve, it was pretty simple.