Just Expense-It and Forget-It!
December 15, 2020
Just Expense-It and Forget-It!
Score 9 out of 10
Vetted Review
Verified User
Software Version
Standard
Modules Used
- Expense
- Travel
Overall Satisfaction with Concur Travel and Expense
It is being used across the whole organization. We began the roll-out gradually last summer and now have everyone using it.
It automates and reduces accounting's workload and provides better integration with other applications. It also makes it easier for employees to quickly upload receipts right after point-of-sale by using the mobile app on our phones.
- As a SaaS application, it's highly-available and allows minimal administration on our end
- Mobile app is polished and works well on both iOS and Android
- Self-service password resets are convenient
- Great application performance; responsive
- Fairly intuitive GUI
- No multi-factor authentication? Might be just our organization not using it?
- No recall to quickly make new expenses similar to previous months (recurring expenses) but with a new date
- Some room for UI improvements
- Positive ROI from saving time by automation and purpose-built software
- Positive ROI from a cleaner, more secure, better integrated, and more feature-packed solution
- Adds to fixed costs, increasing overhead but again ultimately resulting in positive ROI from time saved, better data security, etc
I don't know what other expense management products were evaluated against as an end-user.
We were able to integrate Concur Travel and Expense with Intuit's Quickbooks software.
The receipt scanning and automatic details input feature is quick and easy for any kind of employee to use wherever they are. It's not always 100% accurate on populating the receipt details, but it does very well for how rough the images can be at times, e.g. crinkled receipts, bad lighting, faded text on the receipts, etc. Obviously the newest of phones and those with the best cameras and photo AI excel the most here.
Employees have benefited from the smooth, relatively intuitive user experience of using the mobile app as well as using the web app for tracking expenses and the status of expense report submissions. It's easy to tell that UX (user experience) is a big component of the software design language -- often a characteristic that larger software organizations are able to invest in and excel at.