ConnectWise Control Review
November 05, 2019
ConnectWise Control Review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
We have been using ConnectWise for many years now to help support desktop users and administer servers both on-site and off.
We build various applications that support the operations of our business and with ConnectWise when something isn't behaving we are able to view remotely what a user is doing, control inputs, share files and communicate through the included message system. There's even an app that I have had to use on Android a couple of times which was pretty easy to use. There have also been a few times where, in the case of servers, I have been able to connect where RDP hasn't.
We build various applications that support the operations of our business and with ConnectWise when something isn't behaving we are able to view remotely what a user is doing, control inputs, share files and communicate through the included message system. There's even an app that I have had to use on Android a couple of times which was pretty easy to use. There have also been a few times where, in the case of servers, I have been able to connect where RDP hasn't.
- Screen sharing is particularly good, even with multi-monitor systems where you can see all screens scaled or choose a specific screen to look at.
- Messaging is built in so you communicate with an end-user quite easily when needed.
- The connections tend to be pretty robust and seem to work well over low bandwidth, we have a few offices in India and sometimes the connection between India and UK can be a little poor but that doesn't present an issue for ConnectWise.
- Clipboard sharing can be a little hit and miss, though there is an additional file-sharing function.
- Great for training users remotely with screen share sessions.
- Diagnosing issues through unexpected user behavior is so much easier when you can be shown.
- A handy back up when you can connect to servers over the internet which you would normally do through your LAN when its the LAN that's having the problem!
ConnectWise ScreenConnect Feature Ratings
Using ConnectWise Control (formerly ScreenConnect)
5 - 3 are support and training for the bespoke applications and 2 are for day-to-day desktop support.
- Diagnosing user problems on desktop apps
- Screenshare for training
- Server administration