ConnectWise Control is a great tool for remote support
April 24, 2020

ConnectWise Control is a great tool for remote support

Richard Hogan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use ConnectWise Control to provide remote IT support to our clients. With our regular clients, we have it set up so their computers are always connected and always accessible for remote support. For other clients, we use the function that allows them to temporarily connect their computers for the duration of a service call. Using ConnectWise Control makes it easy for us to provide service to our clients without having to make a trip to their site. We can do things off-hours, when clients are not using their computers, thus limiting disruption to their workday. We can also help clients promptly, rather than having them wait until someone can make a visit to their offices. It also saves us a lot of time and expense by reducing the need to travel to clients' sites.
  • Provides reliable, secure connection to control remote computers.
  • Allows for both "permanent" connections for regular clients, as well as short-term, on-demand connections for one-off clients.
  • It's a very affordable solution for a small IT support business like mine.
  • While ConnectWise Control has an app to allow me to use it from my Android phone, the app is somewhat difficult to use. Part of the problem is just that it's not easy to control a desktop computer from a small phone screen. There is certainly room for improvement here.
  • The ROI has been great. By avoiding the need to travel to clients' offices, we save a lot of time and travel expense. It has also allowed us to service clients who might otherwise be too far away to serve if we always had to travel to their site.
We used a few other products before we found ConnectWise Control. While the other products worked well for us, the vendors kept raising the prices to the point that they became unaffordable for a small company like mine.
ConnectWise Control is well suited for any IT support company that needs to remotely control computers. It is an excellent tool for this purpose. It could potentially be used by a person who needs to remotely control a computer, but it's probably not so well suited for something like that.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
File transfer
Instant message
Over-the-Internet remote session
Initiate remote control from mobile
Centralized management dashboard
Session record
Multi-platform remote control