Antivirus made easy that WORKS
September 07, 2018
Antivirus made easy that WORKS
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with CylancePROTECT
CylancePROTECT was brought in after our struggles with the resource-intensive Symantec offerings, and needing something more robust than the Microsoft Defender solution in Windows 10 for our machines. After demoing multiple vendors, we chose CylancePROTECT and have it rolled out to the entire organization of over 150 machines.
CylancePROTECT impressed us both in its small footprint, very low resource utilization, and the fact that it is a machine-learning solution, not reliant upon frequent signature updates as other solutions are. We handle a routine update of the version of software roughly every quarter, and the rollout upgrade is handled directly and easily through the CylancePROTECT management portal.
CylancePROTECT impressed us both in its small footprint, very low resource utilization, and the fact that it is a machine-learning solution, not reliant upon frequent signature updates as other solutions are. We handle a routine update of the version of software roughly every quarter, and the rollout upgrade is handled directly and easily through the CylancePROTECT management portal.
- Fast and Unobtrusive, users hardly notice that Cylance is running on their computer, except when it detects something malicious
- User interface is simple for end users, and the management interface is streamlined and easy to get started with. The management interface has a quick tutorial that comes up upon first login that explains all the different aspects of how to configure CylanceProtect.
- Customer support is fantastic - in that if you get stuck or need help understanding a feature/setting, they are quick to respond and help to ensure that your configuration is set as optimal as possible for your scenarios.
- It's a struggle to find negative things to find - but as with any product, cost is a concern. CylancePROTECT is a bit more expensive than some of the other solutions out there, which can be a tall hurdle to get by.
- Easier subscription to news and support topics - it would be helpful if Cylance auto-added any users with accounts to the management portal to be automatically subscribed to updates and support notifications - rather than us needing to hunt and subscribe to forum posts and constantly updated knowledge-base articles.
- We are spending less time troubleshooting potential attacks - all alerts go to our management interface and we can globally clear/block items.
- Users are not getting upset at the resources taken by antivirus - they feel they got their speedy machine back.
CylancePROTECT blocked all known threats (including zero-day ransomware executables) immediately. ESET detected the "out in the wild" known malicious executables, but the moment we modified those executables or loaded freshly created ransomware files, ESET failed spectacularly as the signatures for those malicious files were not in it's database. For this reason alone we went with CylancePROTECT.