Item: D&B Hoovers
Rating: 6
Author: Verified User

Use Cases and Deployment Scope

Our business development team primarily uses D&B Hoovers integrated with Salesforce to find new companies and contacts and verification.

Pros and Cons

Presents search results
Updates on contacts
Business information accuracy

Salesforce integration
Customer service
Sign-on process and verification
Account information

Return on Investment

Saves time
Second source to verify information
Increase in contacts on accounts

Company Data

The company data is usually spot on. The official company name and address are the most helpful, while phone numbers and company description are also great to have.

We have found that the contact data can be outdated. While the information listed on a contact is usually accurate, many times the contact no longer works at that business. The job titles can also be incorrect. For example, the D&B on our company has many contacts that are no longer with the company or have titles that don't exist. Granted, there are many correct contacts, but it just shows that we need to do a second check through LinkedIn or another database to verify the information.

Alternatives Considered

Data.com (discontinued)

Industrial Info Services is updated on a daily basis. While it might not have as many companies listed, we can request more information on any company and they will do the digging.

Key Insights

Do you think D&B Hoovers delivers good value for the price?

Not sure

Are you happy with D&B Hoovers's feature set?

Yes

Did D&B Hoovers live up to sales and marketing promises?

Yes

Did implementation of D&B Hoovers go as expected?

Would you buy D&B Hoovers again?

Likelihood to Recommend

We find D&B most helpful when we are already aware of a business or contact that we are looking to get more details on or verify information. It is harder to sort and find new businesses and contacts.

D&B Hoovers - great in most ways

Software Version

Overall Satisfaction with D&B Hoovers