Great product with room for improvement too
November 15, 2021

Great product with room for improvement too

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Deputy

We use Deputy across the whole business, we use it as a rostering system for now but want to start using it as a communication channel within the company so that employees can be aware of any changes or any news regarding the business, as well as delegating tasks to one another when needed.
  • Keeping accurate records.
  • Sending reminders for scheduled employees.
  • Helping in the management of the business.
  • The way a roster is displayed, it could be shown in a more user-friendly manner, and have more than one option to view it, so that it is easy to pick up in any mistakes, eg showing how one shift can overlap with the next one or how there is an empty slot between one shift to the next one.
  • Having more videos explaining simple things, some info is quite technical and not so user-friendly, having a "dummies" version could help users understand capacities better.
  • Having something like Trello's boards could help in a lot of areas that are already connected.
  • Doing payroll we have seen a significant amount in time saved as there is no need to do any calculations of our own.
  • Amounts paid are quite accurate and easy to be reviewed at any time shall there emerge any discrepancies.
  • We feel the ROI is quite good as it does most of the job for us and what we saved from it is much higher than we what we are willing to spend on our own.

Do you think Deputy delivers good value for the price?


Are you happy with Deputy's feature set?


Did Deputy live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Deputy go as expected?


Would you buy Deputy again?


I would like a bit more of insights and a more personalised experience as well as more customer support now that I am trying to implement Auto Build for example and sometimes it feels a bit frustrating.
It was nice from what I remember, this was a while ago.
Deputy helps making the running of the business easy and simple and all in one place, it integrates all the departments into one and we can all see everything we need, it can be accessed any time anywhere and the way it is designed makes look quite fresh and modern.