Is Diligent Boards the right tool for your board?
May 12, 2023
Is Diligent Boards the right tool for your board?
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Diligent Boards
Diligent Boards is our tool for communication and safeguarding of information with the different government bodies that participate in decision-making process within the organization, including the board of directors. Support is always available and the tool is very robust, safe and useful but it does present some challenges: - Unequal utilization: our governing bodies have members of different ages. The younger ones find it a very easy to use tool, but the older directors have a hard time familiarizing themselves with it and they don't take advantage of its full potential, they limit themselves to the basics. - Despite being a versatile tool, in my opinion the information available and its configuration varies depending on the device used (laptop, tablet, iphone, android & web vs app). In my opinion, this confuses board members, stresses them out because they can't find things where they expect, and makes it difficult to communicate with them. -In my opinion, its use and exploitation require discipline and someone constantly monitoring that the defined protocols are complied with and that the users fulfill their tasks in due time. In my opinion, it does not work alone nor on automatic.
- 24 hrs. support.
- They usually listen to suggestions and work on them.
- They speak my own language.
- Same functionality and appearance no matter the device used to work with Diligent Boards (App vs web, laptop, tablet, iphone, android ...).
- Questionnaires - I've found it is not possible to send reminders from Diligent Boards.
- Votes: it is not possible to have more than 1 issue to vote. Either you vote all your issues for or against, there is no other possibility available. If we have more than one decision to make, we use questionnaires because the vote function is no useful in such cases. Questionnaires are ok but they demand more work and follow up.
- security
- structure
- traceability
- Directors arrive better prepared for sessions.
- This is the only official communication channel; the information is secured, and everybody involved in the decision-making progress has access to exactly the same data. Surprises reduced significantly!
- Our processes feel more professional.
Security is on top of our priorities.
Do you think Diligent Boards delivers good value for the price?
Yes
Are you happy with Diligent Boards's feature set?
Yes
Did Diligent Boards live up to sales and marketing promises?
Yes
Did implementation of Diligent Boards go as expected?
Yes
Would you buy Diligent Boards again?
Yes