I am a loyal user and have recommended it many times to other potential users.
December 15, 2022

I am a loyal user and have recommended it many times to other potential users.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dropbox Sign

I generate agreements and have them signed by both parties to the agreement.
  • Cost is reasonable
  • Allows for fast execution of agreements
  • Provides a good electronic paper trail
  • I get a lot of bounce backs that are not accurate--the other party did get the document even though Dropbox says they did not.
  • I would like the distribution order to be more obvious--its easy to miss.
  • I have used HelloSign for many years. So far I have not seen any improvements over what HelloSign offered.
  • Faster time to fully executed agreement
  • Under HelloSign and now under Dropbox Sign my emails both end up in the recipient's spam filters to they miss it. I have to follow up with an email directly telling them to look in their spam filter or "junk" folder.
  • Under HelloSign both my employer and I were billed so we double payed. I tried to get a refund but HelloSign's customer service was never helpful and I never got a refund.
It is just as easy to used and in some ways better than DocuSign.
I have not had any issues.

Do you think Dropbox Sign delivers good value for the price?

Yes

Are you happy with Dropbox Sign's feature set?

Yes

Did Dropbox Sign live up to sales and marketing promises?

Yes

Did implementation of Dropbox Sign go as expected?

Yes

Would you buy Dropbox Sign again?

Yes

Under HelloSign I had a lot of trouble with Customer Service. Hopefully it is better staffed and more responsive under Dropbox Sign.