I am a loyal user and have recommended it many times to other potential users. | TrustRadius

Overall Satisfaction with Dropbox Sign

Use Cases and Deployment Scope

I generate agreements and have them signed by both parties to the agreement.

Pros and Cons

Pros

Cost is reasonable
Allows for fast execution of agreements
Provides a good electronic paper trail

Cons

I get a lot of bounce backs that are not accurate--the other party did get the document even though Dropbox says they did not.
I would like the distribution order to be more obvious--its easy to miss.
I have used HelloSign for many years. So far I have not seen any improvements over what HelloSign offered.

Return on Investment

Faster time to fully executed agreement
Under HelloSign and now under Dropbox Sign my emails both end up in the recipient's spam filters to they miss it. I have to follow up with an email directly telling them to look in their spam filter or "junk" folder.
Under HelloSign both my employer and I were billed so we double payed. I tried to get a refund but HelloSign's customer service was never helpful and I never got a refund.

Usability

10

It is just as easy to used and in some ways better than DocuSign.

Product Configurability

10

I have not had any issues.

Key Insights

Do you think Dropbox Sign delivers good value for the price?

Yes

Are you happy with Dropbox Sign's feature set?

Yes

Did Dropbox Sign live up to sales and marketing promises?

Yes

Did implementation of Dropbox Sign go as expected?

Yes

Would you buy Dropbox Sign again?

Yes

Other Software Used

Oracle Access Management, Microsoft 365, Webex Connect

Likelihood to Recommend

Under HelloSign I had a lot of trouble with Customer Service. Hopefully it is better staffed and more responsive under Dropbox Sign.

Comments

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Jessica Day
(Vendor Representative) commented 2 years ago
Thanks so much for taking the time to share your experience. It makes a difference to folks who are new to eSignature! We'll definitely pass on this feedback about support, customer service, and email deliverability to our product team. Thank you again!