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Duo is absolutely amazing
March 17, 2021

Duo is absolutely amazing

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Duo Security

We use it to manage 2fa for the entire company for our most sensitive digital assets and services. It's currently mandatory for all employees to have Duo installed on their phones upon onboarding.
  • Adding accounts via QR code
  • Device support (Apple Watch, other phones)
  • Platform support (AWS, 1PW, etc.)
  • Time delays during 2fa
  • Peace of mind - little to no security concerns with moving everyone towards 2fa
  • No employee push back on implementing across company
  • Time savings - little to no training on how to use
[It is] amazingly easy to provision or deactivate services for new hires & terminated employees. Ties into our entire tech stack great, and extremely easy to use. A (normally) very tech un-savvy colleague of mine was able to get Duo on her Apple Watch and login via OneLogin without any training, and then showed me how to do it. My mind was absolutely blown.
We luckily haven't had any large data breaches to speak of, so I guess the benefits of having Duo are implied. We are very on top of deactivating all user accounts upon exit interview, so it really decreases the chances of someone having leftover access to systems after termination. Great, overall.
Haven't had to use support yet, but our IT team has always know how to fix things at a moment's notice.
I have simply never needed to use support.
Duo is by far the better option. Google Authenticator will sometimes have a huge time delay where the authentication window is already up by the time you receive their code. This happened often enough to notice. There was a learning curve for new users, and that meant time out of our IT team's day spent trying to explain what 2fa was. With DUO, it's pretty evident how it works (you get notifications and a simple button).
Duo is best used in an enterprise company setting where your employees need access to extremely sensitive areas (think AWS). Especially with workers being remote, there needs to be a second line of defense if an employee's laptop or password gets stolen. You don't want to jeopardize the entire company due to the mishaps of one individual. It's not well-suited for personal use, and can be cumbersome to setup for the non-tech savvy individual.