Dynatrace - A premier APM product at a premium
February 05, 2020

Dynatrace - A premier APM product at a premium

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dynatrace

Dynatrace is being used by our whole organization in different capacities. It's being used primarily for operations and production management. We're looking to expand it into our development and QA environments and for pre-production workflows. Primarily we're addressing uptime, stability, and availability questions. One of Dynatrace's critical value propositions for us is end-to-end traceability. We are looking to use it to help understand customer experience and support business intelligence problems.

Pros

  • Automatic instrumentation
  • User enablement

Cons

  • Pricing
  • Mainframe WAS/Liberty
  • Reduction in MTTD
  • Alert management and storm improvement
Dynatrace is a premier tool for hybrid environments. It also happens to be the most expensive. Dynatrace is bad at pricing and customer success. They charge a premium but do offer one of the better solutions on the market.
Dynatrace is often very prescriptive. Rather than understand customer issues and attempt to remediate, they suggest that we shouldn't be doing things the way we're doing them. While this might be helpful in the long-term, this is not a good customer-centered approach.

Do you think Dynatrace delivers good value for the price?

Yes

Are you happy with Dynatrace's feature set?

Yes

Did Dynatrace live up to sales and marketing promises?

No

Did implementation of Dynatrace go as expected?

No

Would you buy Dynatrace again?

Yes

Dynatrace is good for production monitoring, performance testing, and capacity management. Dynatrace is not currently great at business analytics, mobile monitoring, mainframe, or development workflows.

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