Overall Satisfaction with Emburse Chrome River
We use Emburse Chrome River to process our expenses and invoices. The business case is to provide an automated solution that has security protocols in place for approvals. Additionally, reporting needs to see trends.
- Detailed approvals
- Easy navigation
- The way approvals are managed
- Reporting performance and options
- Lacking basic functions with their updated Mercury platform
Chrome River EXPENSE setup was fairly easy to set up as long as you have subject matter experts from the Accounts Payable department in the requirements session and decision-makers. Also having the ability to find out answers in a reasonable time frame is a major plus. Other than that, configuring consists of routing rules and the order it should go through and thorough testing.
Once you have the integrations 100 percent working, the feeds are seamless, and if there are any issues coming in or out of your ERP you will be notified of the issue. The vouchers get automatically created in our ERP system and all the accounts payable team have to do is pay it in the system and the feed auto feeds back into CR to mark it as paid.
Chrome River is super easy to use. The screens, boxes, and buttons are all laid out easily. If you are missing something the system will tell you. There is little training involved out of the box. Depending on your customizations you may need to create training documents to ensure users are filling their expenses and invoices out properly.
Support is really good especially when you are assigned an Emburse admin to help. This admin is assigned to you for your specific needs and can help troubleshoot issues, answer ad hoc questions and get ticket processes ahead of schedule. Logging tickets within their help desk is also easy to use and you get timely feedback.