Emplifi Social Commerce Cloud Review
February 21, 2024
Emplifi Social Commerce Cloud Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Emplifi Social Commerce Cloud
A way for customers to connect to our store teams and deliver a truly online and offline omnichannel experience. We use this across our retail doors to connect our web customers to real people who can give product recommendations and advice to those who cannot get into the store. It provides a personalized and human touch.
Pros
- Easy to use
- Good support
- Customer-centric
Cons
- Sometimes dev work can be confusing and long-winded
- Missed an option to connect to live chat when a customer service issue arises
- Stores can’t access Emplifi support as it’s email-only
- Increased conversion
- Raised AOV
- Raised customer satisfaction
Do you think Emplifi delivers good value for the price?
Yes
Are you happy with Emplifi's feature set?
Yes
Did Emplifi live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Emplifi go as expected?
I wasn't involved with the implementation phase
Would you buy Emplifi again?
Yes
Comments
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