Used to be better
We use Emplifi Social Commerce Cloud with Go In Store, it is a service we are using for more than 5 years. We use this service to give to …
Emplifi Social Commerce CloudFormerly Go In Store + Pixlee TurnTo
Overview
What is Emplifi Social Commerce Cloud?
Emplifi's Social Commerce Cloud (including technology from the former Go In Store, acquired by Emplifi in September 2021, as well as functionality from Pixlee TurnTo in late 2022) is a solution to increase social media sales by providing instantaneous shopping…
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What is Emplifi Social Commerce Cloud?
Emplifi's Social Commerce Cloud (including technology from the former Go In Store, acquired by Emplifi in September 2021, as well as functionality from Pixlee TurnTo in late 2022) is a solution to increase social media sales by providing instantaneous shopping experiences natively within popular…
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Product Details
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- Integrations
- Competitors
- Tech Details
- FAQs
What is Emplifi Social Commerce Cloud?
Emplifi's Social Commerce Cloud is used by brands and retailers to connect, convert, and sell to today’s shoppers by accelerating consideration with ratings and reviews, optimizing inventory in real-time across channels, driving deeper engagement with live video, and providing care and service in the social moment.
Features include:
Emplifi Live Stream
Emplifi Live Stream is a one-to-many livestream video platform that allows brands to instantly connect and engage with broad audiences on websites and social media channels. Teams can explain or sell products, train employees and staff, or assist and care for customers in real-time live from a retail store, dark store, or through pre-recorded content online.
Emplifi Ratings & Reviews
Emplifi Ratings & Reviews (previously Pixlee TurnTo) is a platform that enables brands to collect more reviews and of higher quality to boost volume, expand coverage, and improve quality content across a brand's catalog. The solution aims to do this by providing solutions to help collect, manage, publish, measure, and syndicate a number of types of reviews, backed with analytics, integrations, and customizations.
Emplifi Live Advisor
Emplifi Live Advisor is an omnichannel shopping platform that bridges the gap between in-store and online by humanizing the experience through live video shopping - so brands get the reach of digital with the conversion rates of in-person. Not just for selling, Live Advisor can also provide post-purchase care or product support, with the goal of improving the customer experience and boosting CSAT scores.
Emplifi Live Advisor is an omnichannel shopping platform that bridges the gap between in-store and online by humanizing the experience through live video shopping - so brands get the reach of digital with the conversion rates of in-person. Not just for selling, Live Advisor can also provide post-purchase care or product support, with the goal of improving the customer experience and boosting CSAT scores.
Emplifi Live Stream
Emplifi Live Stream is a one-to-many livestream video platform that allows brands to instantly connect and engage with broad audiences on websites and social media channels. Teams can explain or sell products, train employees and staff, or assist and care for customers in real-time live from a retail store, dark store, or through pre-recorded content online.
Emplifi Ratings & Reviews
Emplifi Ratings & Reviews (previously Pixlee TurnTo) is a platform that enables brands to collect more reviews and of higher quality to boost volume, expand coverage, and improve quality content across a brand's catalog. The solution aims to do this by providing solutions to help collect, manage, publish, measure, and syndicate a number of types of reviews, backed with analytics, integrations, and customizations.
Emplifi Social Commerce Cloud Screenshots
Emplifi Social Commerce Cloud Videos
Why did Bugaboo choose Emplifi?
What Brompton customers have to say about Emplifi's live video shopping.
How M&S Womenswear boosts online sales with Emplifi Commerce Cloud
M&S Womenswear boost online sales with Emplifi Commerce Cloud
Bensons for Beds increased their online average order value (AOV) by 20% and achieved a 4.7/5 customer satisfaction score with the power of one-to-one live video
Emplifi Social Commerce Cloud Integrations
- Salesforce Commerce Cloud
- Shopify
- Adobe Commerce (Magento Commerce)
- Gladly
- Movable Ink
- Cordial
- JRNI
- Klaviyo
- Emarsys
- Listrak
- Mailchimp Transactional Email (Mandrill)
- Maropost Marketing Cloud
- Marigold Engage by Sailthru
- SparkPost
- Marigold Engage+
- dotMailer
- Attentive Mobile
- Mapp Digital
- Oracle Marketing
- Salesforce Marketing Cloud Email Studio, on marketing cloud
- Yesmail360i
- Reputation Studio by 1440
- Appointedd
- TikTok, duplicate
- Instagram, duplicate
- Stellar Reviews
Emplifi Social Commerce Cloud Competitors
Emplifi Social Commerce Cloud Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Languages | 30 |
Frequently Asked Questions
Emplifi's Social Commerce Cloud (including technology from the former Go In Store, acquired by Emplifi in September 2021, as well as functionality from Pixlee TurnTo in late 2022) is a solution to increase social media sales by providing instantaneous shopping experiences natively within popular social shops like Facebook, Instagram, and Pinterest.
Reviewers rate Usability highest, with a score of 6.8.
The most common users of Emplifi Social Commerce Cloud are from Mid-sized Companies (51-1,000 employees).
Emplifi Social Commerce Cloud Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 70% |
| Enterprises (more than 500 employees) | 30% |
Comparisons
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Reviews and Ratings
(41)Attribute Ratings
Reviews
(1-18 of 18)Companies can't remove reviews or game the system. Here's why
March 26, 2024
Used to be better
Score 5 out of 10
Vetted Review
Verified User
- Live stream even if we have it included, we are not using it which is very sad, this is because our business does not have the time to create new content and we are not getting inspiration nor ideas
- Live advisor is great to get more users and more traffic however in terms of CR and ROI is very low. We are considering not having it because it is giving more work to our in-store assistants and is not returning any investment.
March 05, 2024
Great Service
- Increased conversion
- Better AOV
- Better customer satisfaction
February 21, 2024
Emplifi Social Commerce Cloud Review
- Increased conversion
- Raised AOV
- Raised customer satisfaction
January 12, 2024
Over promise, under deliver
- Sales conversion is still not in place so not able to tell ROI
- Reporting in general lacks ability to distinguish ROI
November 28, 2023
Reviews, UGC, and Reputation Management, Oh My!
- Higher Engagement Times
- Repeat Users Improvements
October 25, 2023
All the Features You've Been Seeking ... at a Bargain Price!
- Ratings & Reviews have increased user trust on our website
- The ability to send Review Solicitation Emails (RSE) has increased our review count
October 25, 2023
Live Advisor for B2Bs in the Building Material Sector
- Live Advisor has helped increase customer engagement in our digital channels.
- Rating and Reviews is helping us to assess the performance of our Virtual team, and the metrics pulled from this feature allow us to pay according performance
October 25, 2023
Emplifi - love their UGC component to drive strong engagement and connection with customers.
- Increased email CTR rate on sends that included UGC widgets
- Increased dwell time on landing pages featuring UGC carousels
- Increased engagement rate on Facebook and Instagram when the images shared were UGC sourced vs stock or creative team provided
- It would be hard to put a figure on the value of the content we've collected, but it's huge
October 24, 2023
Amazing Instagram Feed Preview
- We haven't used this for long enough to know
October 24, 2023
Great Community Inbox Options
- We are now able to convey our organic social reporting properly.
- Instead of having many programs to work on social, everything is in one place.
October 23, 2023
Great Platform to Scale Social Media Content
- Stickier mobile app
- Higher time on page/screen
- More add to carts
October 23, 2023
Good Product for Social Community Management
- Emplifi helps us to communicate with our Audience in a faster and better way
October 23, 2023
So far, buggier than expected, but still good enough.
- Emplifi Social Commerce Cloud has potential to decrease our customer response time
October 22, 2023
User friendly and helpful tool for multiple social platforms
- It's a good platform to address many social media app, one-at-a-time.
August 24, 2023
To Sell More Live Commerce
- Better salary for my sellers
- More sales
- Quick return on investment
- Being able to provide a service to people with reduced mobility
August 29, 2022
E-Commerce Dream: Combining the Best of Graphic and Social Media Features for Seamless Purchase Opportunities.
- Positive: less time spent organizing and searching through social media photos.
- Positive: more automated purchase opportunities.
- Positive: no need for a variety of tools when Pixlee combines them into one.
- Having so much user generated content has increased our SEO page rankings on many product pages.
- The Q&A section has reduced the number of interactions required for our customer service team.
- Having product review data helps us improve our product offerings and improve our marketing content strategies.