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Emplifi Social Commerce Cloud

Emplifi Social Commerce Cloud
Formerly Go In Store + Pixlee TurnTo

Overview

What is Emplifi Social Commerce Cloud?

Emplifi's Social Commerce Cloud (including technology from the former Go In Store, acquired by Emplifi in September 2021, as well as functionality from Pixlee TurnTo in late 2022) is a solution to increase social media sales by providing instantaneous shopping…

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Recent Reviews

Used to be better

5 out of 10
March 26, 2024
We use Emplifi Social Commerce Cloud with Go In Store, it is a service we are using for more than 5 years. We use this service to give to …
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Great Service

7 out of 10
March 05, 2024
Incentivized
We use it to let customers connect with store staff and get product advice. It creates a seamless O+O experience and we use it across the …
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To the cloud!

10 out of 10
October 24, 2023
Incentivized
Use it on a daily basis to schedule content, share content calendars with key stakeholders, and analytical reports. Business problems this …
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Reviewer Pros & Cons

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AC
Ana Cuellar
Innovation Owner
AS Watson (Cosmetics, 10,001+ employees)
Verified User
Manager in Marketing
Retail Company, 1001-5000 employees
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Pricing

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Emplifi Social Commerce Cloud

Emplifi Social Commerce Cloud

N/A
Unavailable

What is Emplifi Social Commerce Cloud?

Emplifi's Social Commerce Cloud (including technology from the former Go In Store, acquired by Emplifi in September 2021, as well as functionality from Pixlee TurnTo in late 2022) is a solution to increase social media sales by providing instantaneous shopping experiences natively within popular…

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Emplifi Social Commerce Cloud?

Emplifi's Social Commerce Cloud is used by brands and retailers to connect, convert, and sell to today’s shoppers by accelerating consideration with ratings and reviews, optimizing inventory in real-time across channels, driving deeper engagement with live video, and providing care and service in the social moment.

Features include:

Emplifi Live Advisor
Emplifi Live Advisor is an omnichannel shopping platform that bridges the gap between in-store and online by humanizing the experience through live video shopping - so brands get the reach of digital with the conversion rates of in-person. Not just for selling, Live Advisor can also provide post-purchase care or product support, with the goal of improving the customer experience and boosting CSAT scores.

Emplifi Live Stream
Emplifi Live Stream is a one-to-many livestream video platform that allows brands to instantly connect and engage with broad audiences on websites and social media channels. Teams can explain or sell products, train employees and staff, or assist and care for customers in real-time live from a retail store, dark store, or through pre-recorded content online.

Emplifi Ratings & Reviews
Emplifi Ratings & Reviews (previously Pixlee TurnTo) is a platform that enables brands to collect more reviews and of higher quality to boost volume, expand coverage, and improve quality content across a brand's catalog. The solution aims to do this by providing solutions to help collect, manage, publish, measure, and syndicate a number of types of reviews, backed with analytics, integrations, and customizations.

Emplifi Social Commerce Cloud Screenshots

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Emplifi Social Commerce Cloud Videos

Why did Bugaboo choose Emplifi?
What Brompton customers have to say about Emplifi's live video shopping.
How M&S Womenswear boosts online sales with Emplifi Commerce Cloud
M&S Womenswear boost online sales with Emplifi Commerce Cloud
Bensons for Beds increased their online average order value (AOV) by 20% and achieved a 4.7/5 customer satisfaction score with the power of one-to-one live video

Emplifi Social Commerce Cloud Integrations

Emplifi Social Commerce Cloud Competitors

Emplifi Social Commerce Cloud Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported Languages30

Frequently Asked Questions

Emplifi's Social Commerce Cloud (including technology from the former Go In Store, acquired by Emplifi in September 2021, as well as functionality from Pixlee TurnTo in late 2022) is a solution to increase social media sales by providing instantaneous shopping experiences natively within popular social shops like Facebook, Instagram, and Pinterest.

Bambuser, Bazaarvoice, and Yotpo are common alternatives for Emplifi Social Commerce Cloud.

Reviewers rate Usability highest, with a score of 6.8.

The most common users of Emplifi Social Commerce Cloud are from Mid-sized Companies (51-1,000 employees).

Emplifi Social Commerce Cloud Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)70%
Enterprises (more than 500 employees)30%
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Comparisons

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Reviews and Ratings

(41)

Attribute Ratings

Reviews

(1-18 of 18)
Companies can't remove reviews or game the system. Here's why
March 26, 2024

Used to be better

AC
Ana Cuellar
Innovation Owner
AS Watson (Cosmetics, 10,001+ employees)
Score 5 out of 10
Vetted Review
Verified User
Usability
5
I think Emplifi Social Commerce Cloud, and I am only talking about live advisor is getting old, it is not developing new features so this is why I am giving this score. There are a lot of things that could be done with live advisors such as 1 to 1 chat, multiple chats at one time, or automatic replies or AI suggestions to reply. Live advisor should be a tool that helps the in store assistant to sell more, not to have more work. The service do not understand the journey of the live advisor in store.
January 12, 2024

Over promise, under deliver

Verified User
Manager in Marketing
Marketing & Advertising Company, 51-200 employees
Score 2 out of 10
Vetted Review
Verified User
Incentivized
Usability
4
The app itself is very usable and easy to navigate. I give a 4 because the reporting and back end aspects make it difficult to grade as an overall solution. I feel it's below average for what is expected.
October 25, 2023

All the Features You've Been Seeking ... at a Bargain Price!

Verified User
Strategist in Marketing
Food & Beverages Company, 501-1000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Usability
6
I have only used the Ratings & Reviews and the UGC arms of the cloud suite, but both have been fairly intuitive. The UGC does not always update in real time and I have had glitches with repeated content and/or scraping from certain social media platforms.
October 25, 2023

Live Advisor for B2Bs in the Building Material Sector

Anderson Gomez | TrustRadius Reviewer
Anderson Gomez
Business Development Manager
Highbourne Group (Construction, 1001-5000 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Usability
8
Since the main use of the Live Advisor is on the website that doesn't have e-commerce capabilities, it has been challenging to attach an specific metric to Emplifi's solutions and their usability in our websites. The Live Advisor is helping us to deliver our unique sale proposition in digital channels, which is great, but it is difficult to assign a higher mark in usability due to the limitation just explained.
October 25, 2023

Emplifi - love their UGC component to drive strong engagement and connection with customers.

Verified User
Manager in Marketing
Real Estate Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Usability
8
We found the UGC component of Emplifi to be relatively intuitive and easy for new users to adopt, resulting in increased usage and efficient time spent on the platform. Increased adoption impacted our overall marketing programs because we are able to find better/more images and use them to support our messages and campaigns.
October 24, 2023

Great Community Inbox Options

Verified User
Manager in Social Media
Marketing & Advertising Company, 1001-5000 employees
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Usability
5
I have to ask usage questions often and it's hard to look up answers without reaching out to our Emplifi Social Commerce Cloud team in my experience. The program is so robust it can be tricky to learn to navigate, in my opinion.
October 24, 2023

To the cloud!

Verified User
Manager in Marketing
Apparel & Fashion Company, 501-1000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Usability
10
Love how easy and straightforward Emplifi Social Commerce Cloud is for users. The only thing that I've had trouble with would be with labels - sometimes it's hard finding where the labels go and how to tag them all at once. Might just be a user thing though!
October 23, 2023

Great Platform to Scale Social Media Content

Verified User
Director in Product Management
Retail Company, 5001-10,000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Usability
7
Overall it is very easy to use but there is a learning curve to get there. While some things you can figure out yourself there are many times where you will want to ask questions before jumping in because there is the possibility you can make a mistake and when you are part of a large global company mistakes can have very big impacts, in my opinion.
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