Skip to main content
TrustRadius
Emplifi Social Commerce Cloud

Emplifi Social Commerce Cloud
Formerly Go In Store + Pixlee TurnTo

Overview

What is Emplifi Social Commerce Cloud?

Emplifi's Social Commerce Cloud (including technology from the former Go In Store, acquired by Emplifi in September 2021, as well as functionality from Pixlee TurnTo in late 2022) is a solution to increase social media sales by providing instantaneous shopping…

Read more
Recent Reviews

Used to be better

5 out of 10
March 26, 2024
We use Emplifi Social Commerce Cloud with Go In Store, it is a service we are using for more than 5 years. We use this service to give to …
Continue reading

Great Service

7 out of 10
March 05, 2024
Incentivized
We use it to let customers connect with store staff and get product advice. It creates a seamless O+O experience and we use it across the …
Continue reading

To the cloud!

10 out of 10
October 24, 2023
Incentivized
Use it on a daily basis to schedule content, share content calendars with key stakeholders, and analytical reports. Business problems this …
Continue reading
Read all reviews

Reviewer Pros & Cons

View all pros & cons
AC
Ana Cuellar
Innovation Owner
AS Watson (Cosmetics, 10,001+ employees)
Verified User
Manager in Marketing
Retail Company, 1001-5000 employees
Return to navigation

Pricing

View all pricing
Emplifi Social Commerce Cloud

Emplifi Social Commerce Cloud

N/A
Unavailable

What is Emplifi Social Commerce Cloud?

Emplifi's Social Commerce Cloud (including technology from the former Go In Store, acquired by Emplifi in September 2021, as well as functionality from Pixlee TurnTo in late 2022) is a solution to increase social media sales by providing instantaneous shopping experiences natively within popular…

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

6 people also want pricing

Alternatives Pricing

Salesforce Commerce Cloud

Salesforce Commerce Cloud

$4
per month
What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.

Later Social

Later Social

$25
per month
What is Later Social?

Later (formerly Latergramme) in Vancouver offers an Instagram focused social media marketing platform, which supports the planning and scheduling of content to Instagram, as well as Twitter, Facebook, and Pinterest.

Return to navigation

Product Details

What is Emplifi Social Commerce Cloud?

Emplifi's Social Commerce Cloud is used by brands and retailers to connect, convert, and sell to today’s shoppers by accelerating consideration with ratings and reviews, optimizing inventory in real-time across channels, driving deeper engagement with live video, and providing care and service in the social moment.

Features include:

Emplifi Live Advisor
Emplifi Live Advisor is an omnichannel shopping platform that bridges the gap between in-store and online by humanizing the experience through live video shopping - so brands get the reach of digital with the conversion rates of in-person. Not just for selling, Live Advisor can also provide post-purchase care or product support, with the goal of improving the customer experience and boosting CSAT scores.

Emplifi Live Stream
Emplifi Live Stream is a one-to-many livestream video platform that allows brands to instantly connect and engage with broad audiences on websites and social media channels. Teams can explain or sell products, train employees and staff, or assist and care for customers in real-time live from a retail store, dark store, or through pre-recorded content online.

Emplifi Ratings & Reviews
Emplifi Ratings & Reviews (previously Pixlee TurnTo) is a platform that enables brands to collect more reviews and of higher quality to boost volume, expand coverage, and improve quality content across a brand's catalog. The solution aims to do this by providing solutions to help collect, manage, publish, measure, and syndicate a number of types of reviews, backed with analytics, integrations, and customizations.

Emplifi Social Commerce Cloud Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Emplifi Social Commerce Cloud Videos

Why did Bugaboo choose Emplifi?
What Brompton customers have to say about Emplifi's live video shopping.
How M&S Womenswear boosts online sales with Emplifi Commerce Cloud
M&S Womenswear boost online sales with Emplifi Commerce Cloud
Bensons for Beds increased their online average order value (AOV) by 20% and achieved a 4.7/5 customer satisfaction score with the power of one-to-one live video

Emplifi Social Commerce Cloud Integrations

Emplifi Social Commerce Cloud Competitors

Emplifi Social Commerce Cloud Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported Languages30

Frequently Asked Questions

Emplifi's Social Commerce Cloud (including technology from the former Go In Store, acquired by Emplifi in September 2021, as well as functionality from Pixlee TurnTo in late 2022) is a solution to increase social media sales by providing instantaneous shopping experiences natively within popular social shops like Facebook, Instagram, and Pinterest.

Bambuser, Bazaarvoice, and Yotpo are common alternatives for Emplifi Social Commerce Cloud.

Reviewers rate Usability highest, with a score of 6.8.

The most common users of Emplifi Social Commerce Cloud are from Mid-sized Companies (51-1,000 employees).

Emplifi Social Commerce Cloud Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)70%
Enterprises (more than 500 employees)30%
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(41)

Attribute Ratings

Reviews

(1-20 of 20)
Companies can't remove reviews or game the system. Here's why
March 26, 2024

Used to be better

AC
Ana Cuellar
Innovation Owner
AS Watson (Cosmetics, 10,001+ employees)
Score 5 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Since the beginning we had an amazing team with Go In Store, since there was a change of management with Emplifi, all the support has declined a lot, now it is not clear who is doing what. Now it seems that the people are not communicating internally and they have missed opportunities. There is no proactivity as it was before.
January 12, 2024

Over promise, under deliver

Verified User
Manager in Marketing
Marketing & Advertising Company, 51-200 employees
Score 2 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you are just looking for a stable platform with a good interface to connect with customers, Emplifi Social Commerce Cloud is a good solution. However, if you are looking for a platform that allows managers to review or join calls to ensure quality or ensure representatives are online and available for customers, look elsewhere. In addition, reporting is more or less automated, and if it is not functioning do not expect a quick solution or answer from their support. In my experience, it's been months without reporting showing accurately, and nobody from their side can seem to give an answer. In my opinion, very poor post-purchase support and what we were promised does not match up to what we have been given.
November 28, 2023

Reviews, UGC, and Reputation Management, Oh My!

Verified User
Program Manager in Marketing
Consumer Goods Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Any e-commerce site would do well with Emplifi Social Commerce Cloud, and we found it better than other major competitors both due to our long-standing use of them and the support they are able to provide for feed, data, or other issues. If you only need UGC, there may be more heavily tailored products out there, but the all-in-one suite of products that Emplifi Social Commerce Cloud provides is second to none.
October 25, 2023

Live Advisor for B2Bs in the Building Material Sector

Anderson Gomez | TrustRadius Reviewer
Anderson Gomez
Business Development Manager
Highbourne Group (Construction, 1001-5000 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Emplifi's support and commercial teams are always available and ready to give support. Emplifi is also open to test new use cases, even though they are beyond contractual terms. That is amazing. They need to work on the processes to guarantee a streamlined integration with customers' technology, offering more options to those willing to develop in-house their solutions, and to keep an accurate reporting on time.
October 25, 2023

Emplifi - love their UGC component to drive strong engagement and connection with customers.

Verified User
Manager in Marketing
Real Estate Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We have only used the User Generated Content component of the Emplifi Social Commerce Cloud so I am not able to speak to the overall platform's other capabilities. However, we found the UGC tool to be relatively intuitive and easy for our teams & agencies to use with limited training and hand-holding. The tool enabled us to use the content we found in more creative and robust marketing methods, including (but not limited to) adding photo galleries to our websites, sharing the photos on digital screens within the property and adding images to our email templates. These additions increased engagement with our consumers and gave our brands a more genuine feel, which is always critical in today's marketing atmosphere.
October 25, 2023

Overall, a really brilliant solution for sourcing and managing UGC

Verified User
Employee in Marketing
Horticulture Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We've found it to be the perfect solution for both creating a solid permissioning process when looking to re-share connect across social, while also being great for spotlighting content on our website. Alternative options seemed to lack in one way or another, whereas this solution provided everything we were looking for (and more).
October 24, 2023

Amazing Instagram Feed Preview

Verified User
Employee in Marketing
Textiles Company, 51-200 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It's well suited for scheduling and feed planning as a whole. In my opinion, set up is not intuitive and support can be frustrating when a single question is responded to with "schedule a 30 minute demo". In my experience, I've also been told sales would follow up on that demo and they haven't, so things have gone unresolved unless I'm following up.
October 24, 2023

Great Community Inbox Options

Verified User
Manager in Social Media
Marketing & Advertising Company, 1001-5000 employees
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The community and inbox management is great and the team is helpful in answering questions. Emplifi Social Commerce Cloud's reporting is robust and able to fine-tune for insights. I'd be wary with the Pixlee integration. I've had a bad experience getting the UGC creator program set up and reporting properly.
October 24, 2023

To the cloud!

Verified User
Manager in Marketing
Apparel & Fashion Company, 501-1000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Overall, Emplifi Social Commerce Cloud is a great do-it-all tool that keeps the world of social scheduling, posting, and reporting easy to manage. Would highly recommend to anyone looking for a tool to help their workload feel more manageable!
October 23, 2023

Great Platform to Scale Social Media Content

Verified User
Director in Product Management
Retail Company, 5001-10,000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
This product is well suited for medium to large size organizations who are looking to consolidate the management of all of their social channels and assets and get the most use out of them across a myriad of use cases. Their API is especially powerful as it allows you the flexibility to use the content in as many creative ways that you can come up with.
August 29, 2022

E-Commerce Dream: Combining the Best of Graphic and Social Media Features for Seamless Purchase Opportunities.

Daniel Berry | TrustRadius Reviewer
Daniel Berry
SEO Strategist
Cheaper Than Dirt! (Retail, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Pixlee is ideal for companies with a large social following or an active social audience. It's particularly great for e-commerce companies or any brand that sees an opportunity to integrate purchase opportunities into social media images and embed or shared them as needed. It may not be ideal for smaller companies or companies with little or no social media audience. (But it's also an opportunity for those latter companies to grow.)
May 19, 2022

A great value when considering price vs. features

Matt Bollinger | TrustRadius Reviewer
Matt Bollinger
Director of IT and Digital Marketing
Stark Bro's Nurseries & Orchards Co. (Retail, 51-200 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you are looking for a basic, "set it and forget it" solution for product reviews at a reasonable price, it's hard to go wrong with TurnTo. Our company has been using TurnTo for nearly 10 years now and I don't recall ever having technical issues or downtime. I just wish the backend moderation screens were a bit more user-friendly.
Return to navigation