Used to be better
We use Emplifi Social Commerce Cloud with Go In Store, it is a service we are using for more than 5 years. We use this service to give to …
Emplifi Social Commerce CloudFormerly Go In Store + Pixlee TurnTo
Overview
What is Emplifi Social Commerce Cloud?
Emplifi's Social Commerce Cloud (including technology from the former Go In Store, acquired by Emplifi in September 2021, as well as functionality from Pixlee TurnTo in late 2022) is a solution to increase social media sales by providing instantaneous shopping…
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What is Emplifi Social Commerce Cloud?
Emplifi's Social Commerce Cloud (including technology from the former Go In Store, acquired by Emplifi in September 2021, as well as functionality from Pixlee TurnTo in late 2022) is a solution to increase social media sales by providing instantaneous shopping experiences natively within popular…
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Emplifi Social Commerce Cloud?
Emplifi's Social Commerce Cloud is used by brands and retailers to connect, convert, and sell to today’s shoppers by accelerating consideration with ratings and reviews, optimizing inventory in real-time across channels, driving deeper engagement with live video, and providing care and service in the social moment.
Features include:
Emplifi Live Stream
Emplifi Live Stream is a one-to-many livestream video platform that allows brands to instantly connect and engage with broad audiences on websites and social media channels. Teams can explain or sell products, train employees and staff, or assist and care for customers in real-time live from a retail store, dark store, or through pre-recorded content online.
Emplifi Ratings & Reviews
Emplifi Ratings & Reviews (previously Pixlee TurnTo) is a platform that enables brands to collect more reviews and of higher quality to boost volume, expand coverage, and improve quality content across a brand's catalog. The solution aims to do this by providing solutions to help collect, manage, publish, measure, and syndicate a number of types of reviews, backed with analytics, integrations, and customizations.
Emplifi Live Advisor
Emplifi Live Advisor is an omnichannel shopping platform that bridges the gap between in-store and online by humanizing the experience through live video shopping - so brands get the reach of digital with the conversion rates of in-person. Not just for selling, Live Advisor can also provide post-purchase care or product support, with the goal of improving the customer experience and boosting CSAT scores.
Emplifi Live Advisor is an omnichannel shopping platform that bridges the gap between in-store and online by humanizing the experience through live video shopping - so brands get the reach of digital with the conversion rates of in-person. Not just for selling, Live Advisor can also provide post-purchase care or product support, with the goal of improving the customer experience and boosting CSAT scores.
Emplifi Live Stream
Emplifi Live Stream is a one-to-many livestream video platform that allows brands to instantly connect and engage with broad audiences on websites and social media channels. Teams can explain or sell products, train employees and staff, or assist and care for customers in real-time live from a retail store, dark store, or through pre-recorded content online.
Emplifi Ratings & Reviews
Emplifi Ratings & Reviews (previously Pixlee TurnTo) is a platform that enables brands to collect more reviews and of higher quality to boost volume, expand coverage, and improve quality content across a brand's catalog. The solution aims to do this by providing solutions to help collect, manage, publish, measure, and syndicate a number of types of reviews, backed with analytics, integrations, and customizations.
Emplifi Social Commerce Cloud Screenshots
Emplifi Social Commerce Cloud Videos
Why did Bugaboo choose Emplifi?
What Brompton customers have to say about Emplifi's live video shopping.
How M&S Womenswear boosts online sales with Emplifi Commerce Cloud
M&S Womenswear boost online sales with Emplifi Commerce Cloud
Bensons for Beds increased their online average order value (AOV) by 20% and achieved a 4.7/5 customer satisfaction score with the power of one-to-one live video
Emplifi Social Commerce Cloud Integrations
- Salesforce Commerce Cloud
- Shopify
- Adobe Commerce (Magento Commerce)
- Gladly
- Movable Ink
- Cordial
- JRNI
- Klaviyo
- Emarsys
- Listrak
- Mailchimp Transactional Email (Mandrill)
- Maropost Marketing Cloud
- Marigold Engage by Sailthru
- SparkPost
- Marigold Engage+
- dotMailer
- Attentive Mobile
- Mapp Digital
- Oracle Marketing
- Salesforce Marketing Cloud Email Studio, on marketing cloud
- Yesmail360i
- Reputation Studio by 1440
- Appointedd
- TikTok, duplicate
- Instagram, duplicate
- Stellar Reviews
Emplifi Social Commerce Cloud Competitors
Emplifi Social Commerce Cloud Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Languages | 30 |
Frequently Asked Questions
Emplifi's Social Commerce Cloud (including technology from the former Go In Store, acquired by Emplifi in September 2021, as well as functionality from Pixlee TurnTo in late 2022) is a solution to increase social media sales by providing instantaneous shopping experiences natively within popular social shops like Facebook, Instagram, and Pinterest.
Reviewers rate Usability highest, with a score of 6.8.
The most common users of Emplifi Social Commerce Cloud are from Mid-sized Companies (51-1,000 employees).
Emplifi Social Commerce Cloud Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 70% |
| Enterprises (more than 500 employees) | 30% |
Comparisons
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Reviews and Ratings
(41)Attribute Ratings
Reviews
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March 26, 2024
Used to be better
Score 5 out of 10
Vetted Review
Verified User
- Support
- Trendy
- Experts
- Go in store 1 to 1 chat is too basic
- Shopstream is too basic
March 05, 2024
Great Service
- Easy to use
- Helps customers get product recommendations and advice
- Good support team for tech questions and issues
- UX improvements
- Not good at being adaptable to unique business needs
- Training and implementation for new users
February 21, 2024
Emplifi Social Commerce Cloud Review
- Easy to use
- Good support
- Customer-centric
- Sometimes dev work can be confusing and long-winded
- Missed an option to connect to live chat when a customer service issue arises
- Stores can’t access Emplifi support as it’s email-only
January 12, 2024
Over promise, under deliver
- Strong connection to customers
- Ability to hand off call to another live agent
- Easy to use platform/app
- Reporting lacks customization; only daily and weekly reporting on their cadence
- Lacks quality customer support after account is established
- Long waiting times on issues being resolved
- Lack of customization of app and tools to fit business needs
- Limited managerial tools to determine agent availability or call quality
- Promises of features or quality pre-purchase do not match actual product
November 28, 2023
Reviews, UGC, and Reputation Management, Oh My!
- UGC
- Online Reviews
- Outstanding Support
- Additional Layers of Customization depending on platform
- Updated User Opt-Out options
October 25, 2023
All the Features You've Been Seeking ... at a Bargain Price!
- The UGC platform is intuitive and easy to use
- The UGC platform offers multiple methods for obtaining content
- The UGC platform makes it easy to implement galleries in emails
- The Ratings & Reviews platform is not very intuitive to use
- Help tickets are not always treated with urgency
October 25, 2023
Live Advisor for B2Bs in the Building Material Sector
- Having an Executive Account Manager with weekly calls
- Have a daily report of the activity with key metrics to follow up performance
- Emplifi is open to test new use cases with us, being flexible with their Service Level Agreement (SLA)
- Our group of companies is based on Windows and Android operative systems and the updates of the Emplifi apps have different schedules for each operative system which is a pain when you want to have a streamlined process across your tech stack
- We wanted to use our own in-house appointment service to integrate with them, which showed to be challenging. Emplifi doesn't own the test environment making longer to develop, test, and release solutions.
- The reporting process that I said is good, also has frequent issues and is common to receive an email every week or so informing on a problem. The impact of the issues have been small, but it creates doubts about the strength of Emplifi's internal processes
October 25, 2023
Emplifi - love their UGC component to drive strong engagement and connection with customers.
- User Generated Content
- Content Library
- UGS searching for images that may not necessarily tie to one brand (i.e. more generic images)
- The technical support we receive is brilliant
- It has helps us manage our content permissioning process effectively
- It is incredibly simple to use and we've had no issues with its usability in conjunction with our email and website host platforms.
- User-friendly interface
- Several template and customizable dashboards
- Integration with major social media platforms
- A more robust competitor monitoring dashboard for niche brands
- A more robust influencer monitoring dashboard for niche brands
October 24, 2023
Amazing Instagram Feed Preview
October 24, 2023
Great Community Inbox Options
- Community inbox management
- Dashboards/Reporting
- AI positive and negative sentiments
- The Pixlee Integration needs a lot of work in my opinion.
- Influencer/Creator reporting
- The app is not very user friendly in my opinion.
- Options to get push notifications/texts if a post does not go live when expected (I'm not always checking my work email on the weekends)
October 24, 2023
To the cloud!
- Schedule content quickly and effectively
- Provides dashboards for important KPIs that we need to report on
- Labels to quickly find content within different campaigns
- Link in bio - really hit or miss if these save or not. Sometimes they do and sometimes have to refresh and try again over and over again.
- Sometimes the analytics within the native platforms (like TikTok) are really different than the analytics Emplifi Social Commerce Cloud pulls through.
October 23, 2023
Great Platform to Scale Social Media Content
- Account management
- API flexibility and usability
- Easy to use platform
- All in one platform
- More intuitive UI
October 23, 2023
Good Product for Social Community Management
- segmented customer queries according to their country of origin
- Analysis of Social Media Posts
- It would be great if we can setup our paid campaigns via Emplifi in future. so that we have a single dashboard for everything.
October 23, 2023
So far, buggier than expected, but still good enough.
- The Emplifi Social Commerce Cloud team provides exceptional, hands-on customer service
- The Emplifi Social Commerce Cloud team addresses bugs responsively
- There are more bugs than I expected
- The user experience is more complicated than it should be
October 22, 2023
User friendly and helpful tool for multiple social platforms
- social media management
- reports
- engagement marketing
- In my experience, some comments in public cannot be seen or, was unable to sync with Emplifi Social Commerce Cloud . This doesn't often happen but there could be a handful sometimes.
August 24, 2023
To Sell More Live Commerce
- Connecting customers and vendors
- Increase margins
- Increase customer panel
- Connection may be unstable
- The salesperson can see the customer, if he or she agrees
- Money Back
August 29, 2022
E-Commerce Dream: Combining the Best of Graphic and Social Media Features for Seamless Purchase Opportunities.
- Great User Experience.
- Shallow Learning Curve.
- Easy Integrations.
- More functionality.
- Some technical hiccups.
- Easy integration with existing website design/theme so that the reviews appear to be native on the pages.
- Provides all the review functionality that you'd expect from TurnTo's competitors.
- Great customer support with quick responses to questions.
- The user interfaces for the back-end moderation screens are antiquated and feel like they haven't been updated since the early 2000's.
- Searching for specific content in the review moderation screens is difficult/awkward.
- It would be great if the ability for users to include photos was included in the base package.