Emplifi Social Commerce Cloud

Formerly Go In Store + Pixlee TurnTo

We use Emplifi Social Commerce Cloud with Go In Store, it is a service we are using for more than 5 years. We use this service to give to our customers a O+O experience by giving in-store assistance from our digital channels. The scope for us is to provide the best experience to our customers, and this means giving special assistance whenever they need, and thanks to Go In Store, we achieve this. Thanks to this technology we are able to connect our in-store assistants to our customer. Our customers can connect from our webpage and chat or video call with someone physical from our stores.

We use it to let customers connect with store staff and get product advice. It creates a seamless O+O experience and we use it across the whole site.

A way for customers to connect to our store teams and deliver a truly online and offline omnichannel experience. We use this across our retail doors to connect our web customers to real people who can give product recommendations and advice to those who cannot get into the store. It provides a personalized and human touch.

We use the platform for eCommerce calls on a partner website. Several users connect directly to consumers to demo products and support online sales. From customers directly interested in sales, to supporting products, the experts demonstrate and teach about the products through voice and video.

We have been using the Emplifi Social Commerce Cloud for a long time. This software has been great for having an all-in-one UGC, Review Platform, User Discussion Board, and Q&A area for our E-commerce site. Support has always been great and any issues that have come up, whether from our side or theirs, have always been resolved quickly. We mostly use this software for Reviews, but more recently started our UGC journey which has been great.

Currently we utilize the UGC and Ratings & Reviews with Emplifi. The UGC platform is easy to use with multiple options for obtaining/soliciting/scraping content. There are plenty of options for tagging (general and product specific) which is helpful for display. The Ratings & Reviews platform has performed fine; its features are very basic and we've had only a few issues over the years.

We are using the Live Advisor solution in some pages on two of our websites. This solution includes live video calls, share scream and basket creation, and rate the call at the end. The main purpose of the tool is to bring the opportunity to website users to have a instant call with one of our bathroom expert designers. We are also developing the opportunity to use the service in our regular virtual appointment service, integrating the solution with our appointment service, to create event calendars and manage appointments.

We utilize the User Generated Content sourcing tool within Emplifi (previously Pixlee.) The tool enables us to source photos across our large portfolios of brands and to request permission to use the images in an easy & seamless manner. Due to legal concerns, we need written approval prior to using any images and the tool makes it easy to save those permissions for future use should they ever need to be reviewed.

We use it to collect UGC from our customers, both for use on social media and our e-commerce website. This has allowed us to use customer imagery as a source of social proof, as well as providing us with a huge volume of content.

We moved from a couple of tools to Emplifi Social Commerce Cloud. We use it for social media and reputation management tasks. Aside from streamlining our processes, Emplifi is much more user-friendly for me, and we appreciate the support available for us. I also like that it has helped empower us by having access to various dashboards featuring analytics and trends.

To schedule facebook and Instagram content, preview feed and view analytics. This helps us get ahead of schedule in marketing, make sure our overall aesthetic is cohesive and brand appropriate and see the results of that planning.

I use Emplifi Social Commerce Cloud for social media inbox and community management, reporting, publishing, and UGC image acquisition and organization. The Emplifi Social Commerce Cloud community management and reporting is great. It takes a lot off of my plate to manage everything in one place. The reporting is good but difficult to navigate in my opinion. I have to ask our account manager questions on our reporting dashboards frequently. However, I do wish I would have known some data only stores for 90 days prior to signing. I'm incredibly disappointed with Emplifi Social Commerce Cloud Pixlee integration and feel bait and switched with the program. None of the reporting populates and if it does it's incorrect in my experience. Additionally, I believe creators have a hard time signing on to the platform -- so we spend a long time getting them signed on and then the data we have for them is still wrong I've found.

Use it on a daily basis to schedule content, share content calendars with key stakeholders, and analytical reports. Business problems this addresses: giving directors an overview of content and allowing them a quick glance at all time what is coming up on social.

Our org uses it to manage our social media content for posting as well as the management of user generated content which we then use on our website and mobile app to enhance users' experience and help them get inspired to select to best item for their space.

We are using Emplifi for Social community management as we have a global Instagram page. As the volume of inquiries grows, it becomes increasingly challenging to differentiate and allocate queries to their respective countries. Utilizing Emplifi, we have successfully segmented customer queries according to their country of origin

Currently, we use Emplifi Social Commerce Cloud to create content, provide customer experience, and track & report on analytics.

We generally use Emplifi Social Commerce Cloud to streamline social media management, customer engagement. It addresses business problems like fragmented customer data, inefficient marketing campaigns, and poor customer service.

To be able to make a live product presentation by a salesperson in-store, thus enabling our customers with or without reduced mobility to see the product in real life. This enables us to make more remote sales, thus increasing our sales volumes. We are gradually installing the system in our stores, enabling our sales staff to make more profit and earn higher salaries as a result.

The primary reason I used Pixlee was to integrate products from our e-commerce website into photos submitted by social media users (UGC). We wanted a way to easily integrate purchase opportunities while organizing all of the photo submissions our company received on a daily and weekly basis. Pixlee was especially beneficial for our regular promotions and giveaways.

We use TurnTo to manage Product Reviews and Q&A for several thousand products on our website. This includes email review solicitations from customers and content moderation. Star ratings are displayed on category pages and search results, and review/Q&A details are displayed on product pages.