EveryAction gets the job done
Updated June 21, 2021
EveryAction gets the job done
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with EveryAction
We use it as a CRM, as it has the same interface as VAN, another system we use often. We also use it to send emails, host events, promote advocacy, and fundraise.
- It looks just like VAN, so when you know the VAN you know EveryAction
- Targeted emails
- Advocacy pages
- It could link to the VAN better
- Virtual phone banks are being left behind by auto-dialers
- Better connection to Mobilize
- Fundraising has been minimal with EveryAction thus far
- Outreach would be impossible without it
- As far as ROI, we function differently. We're grant funded. So unless we're able to do the things EveryAction helps us with, such as target the people we need to move, and make things happen based on issues for which we have activist codes, survey questions, or push an issue in a specific area, we wouldn't be as successful in maintaining our goals.
I don't put a lot of weight on the advocacy, but it helps some people feel connected to an issue. So EveryAction has stood up where it needed to.
Do you think Bonterra Development + Digital delivers good value for the price?
Yes
Are you happy with Bonterra Development + Digital's feature set?
Yes
Did Bonterra Development + Digital live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Bonterra Development + Digital go as expected?
Yes
Would you buy Bonterra Development + Digital again?
Yes
Using EveryAction
5 - Data, Organizers, Administrators.
2 - Digital Organizers, Data wonks, Experience.
- General supporter outreach
- Supporter outreach by specific voting district
- Mass emails
- Maintaining partner relations
- Tracking our membership
- Fundraising
- Voter Contact
- Relational Organizing
- Better fundraising efforts
- Closer maintenance in our membership
- Further integration options
Evaluating EveryAction and Competitors
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
We operate on a shoestring budget so price is important, but functionality and ability to help us reach our goals and maintain our grants is a much higher priority. EveryAction also helps us locate supporters by voting district, down to city council district, so when something happens and we need to rally the troops, we can be as granular, specific, and personal as possible.
Knowing it has the same interface as the VAN, I'd probably make the selection process even quicker.
EveryAction Implementation
- Implemented in-house
Change management was minimal - None really
- Duplicate contacts
- Origin Sources of contacts
- Activist Codes/Survey Questions
EveryAction Training
- no training
I knew the VAN, so I understood the interface. I think training would be necessary for those without that skillset, and would be hugely beneficial for how often we use the VAN.
Configuring EveryAction
Know exactly what your goals are for the system before diving it.
Some - we have done small customizations to the interface - Voter outreach is limited to a few specific functions, and we've streamlined our EA to promote that.
No - we have not done any custom code
EveryAction Support
| Pros | Cons |
|---|---|
Support understands my problem | Slow Resolution Poor followup Problems left unsolved Escalation required Difficult to get immediate help |
I actually do not know, so I doubt it. But our current level of support shouldn't even be an option. The lowest level of support should be more than what we're currently getting.
I usually get my support from others who know the system, or those who work for NGP (but not directly with EveryAction).
Using EveryAction
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Convenient Feel confident using | Slow to learn Lots to learn |
- Searching individuals
- Pulling lists
- Sending emails
- Inputting Data!
- Signing in - it links with VAN sometimes, locks me out, and leaves me in an endless circle of not being able to sign in.
- Admin Panel can be tough to navigate
- The system is complex, so when you learn something well, it's easy to stick to that one thing and not learn the rest of the system.
Yes - Similarly, but the last time I used the mobile interface, there was nothing unique about its "interface" as it was the same setup as the web version.
EveryAction Reliability
Integrating EveryAction
- Outvote
- Mobilize
- VAN
Outvote worked fine, VAN doesn't really work for obvious reasons, and Mobilize is still in the works.
- Google Forms
- Facebook somehow
- API (e.g. SOAP or REST)
I think everything we did was via an API
It makes life a lot easier
Relationship with EveryAction
Upgrading EveryAction
Yes - Minimal down time, but I was upset that the origin source of each contact was updated with the upgrade. Every contact we had in the system prior to the upgrade, their entry date into our system was the day of the upgrade, which has been problematic.
- I honestly don't know, it seems the same to me.
- More integration availability
- Easier to identify specific postal locations without certain pieces of the address
- Less time spent locked out the system