Fonality Review
June 02, 2014
Fonality Review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Fonality
I opened a new location last fall and wanted to ensure that operationally I was using services that would help me scale seamlessly. Fonality was easy to set up and has been very helpful in managing the activities of my team. I can pull call logs, record and listen in on calls for training purposes, and plug-and-play new staff (including at new locations).
- Web-based, which avoids paying for additional phone lines since I already have internet
- Can add new users, even at other locations or from home, as you simply need to plug the phone into the internet.
- I would benefit from having some subscribed reporting features that could be sent to me on a weekly/monthly basis showing statistics from my voice prompt system, so I can track how many calls are being transferred to our 24-hr service center vs being pushed through to my staff.
- Increased employee efficiency and customer service, as most of my servicing work is now forwarded away from my staff
- Improved management for me by being able to track calls made/taken for each sales rep
Fonality had the same or better features in most categories and was competitively priced