Overall Satisfaction with Fonality
I opened a new location last fall and wanted to ensure that operationally I was using services that would help me scale seamlessly. Fonality was easy to set up and has been very helpful in managing the activities of my team. I can pull call logs, record and listen in on calls for training purposes, and plug-and-play new staff (including at new locations).
- Web-based, which avoids paying for additional phone lines since I already have internet
- Can add new users, even at other locations or from home, as you simply need to plug the phone into the internet.
- I would benefit from having some subscribed reporting features that could be sent to me on a weekly/monthly basis showing statistics from my voice prompt system, so I can track how many calls are being transferred to our 24-hr service center vs being pushed through to my staff.
- Increased employee efficiency and customer service, as most of my servicing work is now forwarded away from my staff
- Improved management for me by being able to track calls made/taken for each sales rep
Fonality had the same or better features in most categories and was competitively priced
I have only been using them for approximately 6 months now so we'll see how the rest of the experience pans out. It's been good so far.
It is great for anybody who intends on being in business for the foreseeable future, especially with multiple locations.