Fonality's HUD is Fabulous!
February 07, 2017

Fonality's HUD is Fabulous!

Genie Parker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fonality

Fonality's HUD is fabulous! It is so easy to see everyone in the company and know if they are in and on the phone. Transfers and chat are a breeze. The voice quality is also excellent. The auto operator and ACD queues are user-friendly to set up and change on the fly.
  • Fonality's HUD is outstanding!
  • Good Price.
  • Rarely down.
  • We have had confusion when adding VoIP lines.
  • When they did go down their website went down too.
We have total communication at all times with HUD.

NetFortris Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
Call reports
3
Directory of employee names
7
Answering rules
10