Freshdesk Free
April 03, 2023
Freshdesk Free
Score 8 out of 10
Vetted Review
Verified User
Software Version
Free
Overall Satisfaction with Freshdesk
We user freshdesk to support our user's technical issues and questions.
- customizable fields
- Solutions
- Reporting
- Ticket creation sends an email as a reference to end user
- Using the free version, I don't see any real need for improvements.
- There are many things you can do with FreshDesk that sometimes we have to select several menu's about where to find the specific functionality.
- Possibly you can add a live chat option as improvement.
- This company did not have any kind of ticketing system in place until my arrival.
- Company is very grateful for the implementation and ease of requesting support from us.
it's free
Do you think Freshdesk delivers good value for the price?
Not sure
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes