Prompt Support, Happy Customers
March 31, 2023
Prompt Support, Happy Customers
Score 10 out of 10
Vetted Review
Verified User
Software Version
Estate
Overall Satisfaction with Freshdesk
Thanks to the omnichannel system, we can see all inquiries of the customers regarding their experience. From the first interaction to the last satisfaction survey, the customers find prompt and exact resolutions for their inquiries. Before we used the omnichannel system, it was difficult to monitor the activities that occur on calls, live chat, and through tickets. Now, this is not a problem anymore. Moreover, the performance metrics of the representatives are analyzed easily through user-friendly analytics. I strongly recommend Freshdesk to readers who give importance to their customers proactively.
- Automations
- Performance metrics
- Dispatching the tickets
- To be honest, I couldn't find any
- First response time is under an hour
- Resolution time is better
- Fewer interactions faster resolution
The IVR menu and the chatbot flows help the customers find some answers before they connect to the support team. The self-service tools are strengthened by this AI-powered automation and I really like them.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes