Item: Freshdesk
Rating: 10
Author: Douglas Gasperi

Use Cases and Deployment Scope

We use FreshDesk to manage our break-fix tickets for our helpdesk team.f

Pros and Cons

being able to see current status of ticket
being able to manage my technicians tickets queues
Ticket trends and resolve times

button customization

Return on Investment

faster ticket response time and happier customers
incidents are no longer falling through the cracks

Implementation Rating

It was very easy to import our last helpdesk system in to Freshdesk, we transitioned over night with ZERO hiccups

Customer Satisfaction

We haven't dipped our toes into the AI stuff just yet, it's on our to-do list.

Alternatives Considered

Zendesk Support Suite

Freshdesk offers so much more support, integration and a great mobile app compared to ZenDesk.

We have used many ticking systems in the past one of those being ZenDesk, and this is leaps and bounds better. The mobile app makes it very easy for me to keep an eye on things when not at my desk. There is also Microsoft Teams integration that helps a lot too. It was very easy to learn and adopt. We imported our last system into this one with very little hassle.

Freshdesk makes managing my trouble tickets a breeze

Software Version

Overall Satisfaction with Freshdesk

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Implementation Rating

Customer Satisfaction

Alternatives Considered

Key Insights

Do you think Freshdesk delivers good value for the price?

Are you happy with Freshdesk's feature set?

Did Freshdesk live up to sales and marketing promises?

Did implementation of Freshdesk go as expected?

Would you buy Freshdesk again?

Other Software Used

Likelihood to Recommend

Freshdesk Feature Ratings