Freshdesk simplifies your customer service processes
July 18, 2023
Freshdesk simplifies your customer service processes
Score 8 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Freshdesk
We use Freshdesk to handle incoming customer inquiries. We have some problems with the automation of assigning of tickets and non-delivery, but other than that it works pretty seamlessly. It helps us to answer inquiries across our 100+ email addresses all in one place.
- Brings everything together in one place to make it easy to address
- Ease of creation and use of canned responses
- Grouping could be better
- Bounce rate of emails could improve
- Faster resolution times
We have a faster response time with Freshdesk, which has helped improve customer satisfaction
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes