Freshdesk meets all our needs in a no-nonsense and extremely reliable experience
July 18, 2023
Freshdesk meets all our needs in a no-nonsense and extremely reliable experience
Score 10 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Freshdesk
Freshdesk is the heart of our communication with our clients. Support tickets opened via email are automatically converted into Freshdesk tickets, and we are able to respond quickly and keep a detailed historical record of all our interactions with our clients as we resolve their issues and complete the requested tasks. So it serves as a respository of previous solutions which we can reference in the future, too.
- Notifications of updated tickets
- Comprehensive search features to find previous messages
- Valuable tools to categorize and filter issues and tickets
- The email message editor has some weird formatting quirks, especially bullet points
- Occasionally I unintentionally trigger keyboard shortcuts
- Freshdesk enables us to respond quickly
- Freshdesk enables us to hand off tickets to other agents
- Freshdesk gives us a faster way to interact with our client.
Customers have not complained about using Freshdesk - but they do not tend to focus on its features; it's a transparent tool for communications, and that speaks well of it.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes