Freshsales is the anchor that you need to avoid being adrift in chaos
Anonymous | TrustRadius Reviewer
July 19, 2019

Freshsales is the anchor that you need to avoid being adrift in chaos

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Freshsales

The company I worked for uses Freshsales for the sales department. It provides sophisticated intelligence on the business in an easy to use manner. Combined with other products such as Freshchat and Freshdesk it has greatly contributed to improve the workflow and help the team to keep the focus on the things that matter the most: the customer and the prospect.
  • Simplicity on how you can customize fields within the CRM itself.
  • The lead score mechanism is very effective.
  • The reporting system is very good and provides accurate data.
  • It is easy to navigate and can be easily taught to new members of the team.
  • The price is highly competitive.
  • Because it is in the Cloud, sometimes it takes a lot [of time] to load pages.
  • Email read status is sometimes not recorded correctly.
  • The mobile app is underdeveloped.
  • It increased productivity by 35%.
  • We achieved our internal goals more efficiently thanks to the organization that Freshsales provided.
  • We improved our relationship with all our partners.
Freshsales is suited on all [parts of] the sales cycle. From the lead area to deals won. It is very effective to keep track of all the stages. It is highly recommended for the software and IT industries. Overall, I don't find any scenario that it cannot be used. The CRM can be adjusted to anyone's needs.

Freshsales Feature Ratings

Customer data management / contact management
7
Workflow management
8
Territory management
9
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
10
Interaction tracking
10
Channel / partner relationship management
9
Lead management
10
Email marketing
10
Task management
7
Reporting
10
Forecasting
9
Pipeline visualization
8
Customizable reports
9
Custom fields
9
Custom objects
9
API for custom integration
5
Role-based user permissions
5
Single sign-on capability
6
Mobile access
3