An excellent choice for any IT team
March 30, 2021
An excellent choice for any IT team
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
When I joined my company 3 and half years ago, I was tasked with implementing a helpdesk for IT, supporting up to 3,000 users from all departments across multiple subsidiary businesses in the food industry.
After looking at many solutions and creating a project plan, Freshservice stood out as a clear front runner and was eventually decided on.
It's dramatically improved the IT departments ability to manage and deal with IT issues and assets.
After looking at many solutions and creating a project plan, Freshservice stood out as a clear front runner and was eventually decided on.
It's dramatically improved the IT departments ability to manage and deal with IT issues and assets.
Pros
- Clean and modern UI
- Helpful support
- Easy to set up and customise
Cons
- Better reporting tools (like being able to report full tickets lists, instead of capped at 30)
- Allow to opt-out of changes (like the upcoming switch-off of Card view)
- Quite expensive
- Improved management of IT issues
- Improved productivity of the IT team
- Improved collaboration between IT team members
I created a report on several difference IT helpdesk solutions to submit for approval, and Freshservice definitely stood out as the best option for our use case - it was not a surprise that it ended up being brought in for us.
Do you think Freshservice delivers good value for the price?
Yes
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
Yes
Did implementation of Freshservice go as expected?
Yes
Would you buy Freshservice again?
Yes
Comments
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